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Sales Expert

3 months ago

San Diego, United States West Marine Full time

**Job Summary**:
This position provides a high level of customer service support with product expertise and advanced selling skills. They use both experience and knowledge to build customer relationships and drive sales. Experts ask the customer questions to determine their needs and engage the customer with their product knowledge, suggest selling items for the customers immediate needs and recommend additional items and/or services that will complement the customers destination or boating experience.

We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

**Duties/Responsibilities**:

- Develop, implement and maintain sales plan to achieve department annual sales goal
- Provide sales and technical knowledge for a specific department or product category
- Educate and train store sales team on the products and their attributes in your department
- Work with store team to grow wholesale business and market share through planning and goal setting
- Provide Store sales teams with qualifying questions to assist customers in your department
- Ensure all signage, sales events and promotional material is current and displayed properly
- Ensure you are representing the highest expression of our brand and the service we provide
- Greet and receives customers in a welcoming manner
- Respond to customers questions
- Asks open ended questions to understand customers needs
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Directs customers by escorting then to the aisle or location of product
- Help customer select the proper product
- Inform customers about services available and assess customer needs
- Assist customers with drop ship or special order purchases
- Alerts management to potential security or loss prevention issues
- Assists with inventory, including receiving and stocking merchandise
- Process let downs as needed
- Ensure all product locations are front, faced and replenished with available overstock
- Keep aisle and sales floor neat, clean and organized
- Remove any hazards or obstacles that may impede walking the aisles or sales floor
- Understand buy online and pick up in store process
- Assist with Buy on line ship from store process
- Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
- Perform other job-related duties as assigned.

**Required Skills/Abilities**:

- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to anticipate customers needs.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the stores point-of-sale system.
- Must have the ability to wear and communicate through a headset.

**Education and Experience**:

- High school diploma or equivalent preferred.
- Prior boating and sales experience is required.

**Physical Requirements**:

- Prolonged periods of standing and walking throughout the retail space.
- Must be able to lift up to 40 pounds to shoulder height unassisted.

Brand: West Marine

Address: 1250 Rosecrans San Diego, CA - 92106

Property Description: 16 - San Diego

Property Number: 16