Sales Expert

4 hours ago

San Diego, California, United States West Marine Full time
Job Summary:

This role provides a high level of customer service support with product expertise and advanced selling skills. The ideal candidate will use both experience and knowledge to build customer relationships and drive sales. They will ask the customer questions to determine their needs and engage the customer with their product knowledge, suggest selling items for the customer's immediate needs and recommend additional items and/or services that will complement the customers' destination or boating experience.

Key Responsibilities:
  • Develop, implement and maintain sales plans to achieve department annual sales goals.
  • Provide sales and technical knowledge for a specific department or product category.
  • Educate and train store sales teams on the products and their attributes in your department.
  • Work with store teams to grow wholesale business and market share through planning and goal setting.
  • Provide store sales teams with qualifying questions to assist customers in your department.
  • Ensure all signage, sales events and promotional material is current and displayed properly.
  • Represent the highest expression of our brand and the service we provide.
  • Greet and receive customers in a welcoming manner.
  • Respond to customers' questions.
  • Ask open-ended questions to understand customers' needs.
  • Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Direct customers by escorting them to the aisle or location of product.
  • Help customers select the proper product.
  • Inform customers about services available and assess customer needs.
  • Assist customers with drop ship or special order purchases.
  • Alert management to potential security or loss prevention issues.
  • Assist with inventory, including receiving and stocking merchandise.
  • Process let downs as needed.
  • Ensure all product locations are front, faced and replenished with available overstock.
  • Keep aisle and sales floor neat, clean and organized.
  • Remove any hazards or obstacles that may impede walking the aisles or sales floor.
  • Understand buy online and pick up in store process.
  • Assist with Buy online ship from store process.
  • Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
  • Perform other job-related duties as assigned.
Requirements:
  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Excellent sales and customer service skills.
  • Extensive knowledge of the merchandise sold.
  • Ability to anticipate customer's needs.
  • Ability to recommend merchandise to customers.
  • Ability to operate or to quickly learn the stores point-of-sale system.
  • Must have the ability to wear and communicate through a headset.
Education and Experience:
  • High school diploma or equivalent preferred.
  • Prior boating and sales experience is required.
Physical Requirements:
  • Prolonged periods of standing and walking throughout the retail space.
  • Must be able to lift up to 40 pounds to shoulder height unassisted.

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