Field Desktop Support Tech- Korean Speaking

3 weeks ago


Orange County CA, United States OSI Digital Full time

Field Desktop Support Tech

Location: Irvine, CA/Fountain Valley, CA

Role: Onsite/ In-person

**Responsibilities**:

- Advanced desktop support experience
- troubleshooting, configuration, software installation
- Adept at M365, Windows, Active Directory, ticketing systems
- Provide troubleshooting and support to end users on a variety of issues
- incidents and problems
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
- Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
- Must have strong networking skills
- IDF/MDF, switches, routers, access point
- Strong experience with level II desktop support
- Strong experience with executive support

**Experience**:

- 3-6 years of experience in software, hardware and network
- Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
- Strong experience with level two desktop support
- Strong experience with executive support
- Experience with of Windows, M365, PC and Printer configuration
- Strong customer service skills, detail oriented, and deadline driven
- Strong phone and verbal communication skills along with active listening skills
- ** Bilingual
- with strong Korean/English skills (Read, Write, Speak)**

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