Vip Account Associate, Sports

4 weeks ago

New York, United States BetMGM LLC Full time

**VIP Account Associate, Sports**
- New York_

**About Us**

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

**About the Role**

As a VIP Account Associate, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service-related items.

**Responsibilities**
- Supporting campaigns to help improve customer experience on the site
- Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
- Liaise with different departments to implement solutions to customer issues
- Thorough understanding of existing products, services and initiatives available on the BetMGM platform
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with the highest level of integrity and honesty

**Essential Functions**
- Must be able to stand, sit, and operate computers and other technological devices for extended periods of time.

**Qualifications**
- 2 years of VIP hosting experience preferred, including but not limited to Sports VIP
- Hosting experience in land-based casino marketing environment
- Excellent knowledge of sports betting required
- Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
- Detail oriented with effective time management skills and the ability to produce results while working under pressure
- The ability to work independently, offer top tier customer service and identify customer trigger points
- Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
- Expert in back-end systems such as BetScroller, Trading Dashboard, P_Reports, CSM, GeoComply, BackOffice, Power BI

**Licensing Requirements**

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

**About Our Culture**

Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

- Believe in Your Game - Take your shot There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise — merged with that of our world-class investors — we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

**What We Offer**

As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more

**Gaming Co

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