Banquet Set Up

3 weeks ago

Wauwatosa, United States Sonesta Full time

**Job Description Summary**

The Banquet Set-up will perform general clean-up tasks and maintain banquet rooms, other meeting spaces, and the hotel. The Banquet Set-up will be responsible for ensuring the proper collection and distribution of linens, setting up meeting spaces as well as fulfilling any additional guest requests.
- ** Key Job Functions**
- Perform general cleaning tasks using standard hotel cleaning products, as assigned by a manager, to adhere to health standards.
- Perform other duties as requested by the manager, such as cleaning unexpected spills, restocking closets, or moving linen, waste, and operational supplies.
- Assist with any operational duties to execute special guest requests.
- Work closely with team members and members of the management team on projects.
- Maintain banquet rooms and employee areas; ensure compliance with all established standards, related to cleanliness, maintenance, safety, and security.
- Report and correct any observed discrepancy to established standards.
- Collect and distribute linens, stock in proper locations, and keep track of inventories for the day.
- Remove waste from the service areas.
- Clean assigned areas by using the correct equipment and designated cleaning chemicals, according to regulations and requirements.
- Provide guests with requested items and supplies.
- Set up event rooms as per BEO guidelines.
- Confirm set up with the Captain or manager before events.
- Gather and bring to the event space all supplies required for the event: including tables, linens, chairs, pens, note pads, water glasses, mint bowls, or anything outlined in the BEO.
- Oversee the setup and breakdown of all furniture and equipment in event spaces as per BEO in designated storage spaces.
- Assist management with operational duties.
- From time to time assist other positions in the hotel, such as banquet server, and banquet bar back with duties as needed and as assigned by the Manager.
- ** Deliver Passionate & Engaging Service to our Guests**
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
- You will consistently deliver our GUEST model:

- ** G**reet or welcome everyone, warmly with a smile
- ** U**se eye and ear contact and the guest’s name
- ** E**stablish/anticipate needs
- ** S**olve and own all requests/complaints
- ** T**hank everyone
- Build a solid relationship with your Colleagues
- Treat colleagues with respect and dignity
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

**Qualifications and Skills**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Track record of delivering exceptional guest or client experience
- Have 1+ years of experience working in a hotel banqueting department.
- Strong verbal and written communication skills.
- Strong attention to detail.
- Able to prioritize and multi-task.
- Ability to lead and assign tasks accordingly.

**Additional Job Information/Anticipated**

Push, pull and or lift 75 pounds

Stand for long periods of time

Read and write in English

**Pay Range**

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts

**Additional Job Information/Anticipated**

**Pay Range**

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts

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