Overnight Customer Service Researcher

2 months ago

Warminster, United States Vertical Screen, Inc. Full time

**About Us**

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Global Researchers conduct an interesting variety of international background checks on behalf of our clients' applicants in over 245 countries throughout the world. These checks include but are not limited to employment, education, criminal record, credit, professional licensing, and directorship checks. It is an exciting position which affords the opportunity to interact and gain knowledge about the world around us.

We are seeking a representative who is willing and able to utilize their international education and experiences on a daily basis. It is preferred but not compulsory that applicants fluently speak and read/translate for business purposes in a language besides English. However, those without language capabilities will be considered as well.

This is a full time overnight position. **You must be able to work Sunday through Thursday from 10pm
- 6am. Training will take place from 6am-2pm for the first 2 weeks. This is an on-site role in Warminster, PA.**

**Responsibilities**
- Education verifications
- Employment verifications
- References
- Court and/or police records/police clearances
- Credit checks
- Government databases
- Motor vehicle records

Research support and follow up:

- Follow up on research requests with vendors so that requests are completed within the estimated turnaround time.
- Follow up with internal research and support departments for country-specific required documentation and questions regarding search procedures.
- Work with coordinator to ensure that client satisfaction with international services, turnaround time, and quality of results are at highest levels.
- Work with all research areas to ensure that efficient international research is being conducted.
- Assist in the establishment of procedures, work instructions, and implementation of international vendor searches.
- Uphold all corporate security policies and procedures. Ensure that daily activities support safeguarding of client and corporate data and resources.

**Required Skills**:

- Fluency in Portuguese or another language besides English preferred
- Excellent verbal, written, telephone and interpersonal communication skills
- Proficiency in Microsoft Office
- Detail-oriented with the ability to manage multiple tasks or projects
- Excellent prioritization, research and time management skills with the ability to work independently
- Ability to maintain confidential and time sensitive information
- Schedule flexibility to accommodate the needs of international vendors and clients

**Education**

**Benefits**

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs

**Additional Information**

EOE M/F/Disabled/Veteran

Pay: $16.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 1 year
- Under 1 year

Shift:

- 8 hour shift
- Night shift

Work setting:

- Call center
- In-person
- Office

Application Question(s):

- Are you bilingual in any language?
- Can you accept the starting rate of $16.50hr?
- This is an overnight position (Su-Thu 10pm-6am). Are you able to do training the first 2 weeks from 6am-2pm?

Ability to Commute:

- Warminster, PA 18974 (required)

Work Location: In person

  • Overnight Customer Service Researcher

    1 week ago

    Warminster, United States Vertical Screen, Inc. Full time

    About UsVertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.Vertical Screen is...

  • Customer Service Representative

    3 weeks ago

    Warminster, United States U.S. Customer Insights Full time

    Must have MS Office and basic computer skills. These will not be included in training. Must have your own computer(No Chromebook), headset and highspeed internet. (Wired internet connection is preferred) Must have a quiet work environment with no distractions. **Hours**:Monday-Friday 8:30am to 5:00pm (30 minute unpaid lunch break) Please include your...

  • Overnight Awake Relief Staff

    5 days ago

    Warminster, United States Christ's Home Full time

    The Overnight Awake Relief Staff monitors the safety of the teenagers in the TLP (Transitional Living) Program during normal sleeping hours. In addition, the Overnight Awake Relief Staff provides for deeper cleaning of the home and some food prep in order to facilitate the next day's schedule and activities. **Sign on Bonus Available** **Position...

  • Overnight Call Center Representative

    2 months ago

    Warminster, United States Vertical ScreenFieldprint Full time

    About UsVertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical...

  • Overnight Call Center Representative

    3 weeks ago

    Warminster, United States Vertical ScreenFieldprint Full time

    About UsVertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical...

  • Overnight Awake Relief Staff

    1 month ago

    Warminster, United States Christ's Home Full time

    Job DescriptionJob DescriptionThe Overnight Awake Relief Staff monitors the safety of the teenagers in the TLP (Transitional Living) Program during normal sleeping hours. In addition, the Overnight Awake Relief Staff provides for deeper cleaning of the home and some food prep in order to facilitate the next day's schedule and activities. *Sign on Bonus...

  • Overnight Awake Relief Staff

    4 weeks ago

    Warminster, United States Christ's Home Full time

    Job DescriptionJob DescriptionThe Overnight Awake Relief Staff monitors the safety of the teenagers in the TLP (Transitional Living) Program during normal sleeping hours. In addition, the Overnight Awake Relief Staff provides for deeper cleaning of the home and some food prep in order to facilitate the next day's schedule and activities. *Sign on Bonus...

  • Overnight Awake Relief Staff

    3 weeks ago

    Warminster, United States Christ's Home Full time

    Job DescriptionJob DescriptionThe Overnight Awake Relief Staff monitors the safety of the teenagers in the TLP (Transitional Living) Program during normal sleeping hours. In addition, the Overnight Awake Relief Staff provides for deeper cleaning of the home and some food prep in order to facilitate the next day's schedule and activities. *Sign on Bonus...

  • Entry Level Customer Service

    3 weeks ago

    Warminster, United States Vertical Screen Full time

    About Us: Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical Screen is...

  • Entry Level Customer Service

    1 week ago

    Warminster, United States Vertical Screen Full time

    About Us:Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.Vertical Screen is at...

  • Customer Service Coordinator

    2 months ago

    Warminster, United States Teikoku USA Inc Full time

    Job DescriptionJob DescriptionPURPOSE OF POSITION:   To provide top-tier customer service to both external and internal customers and support all sales order related activities, with a highly confident, passionate, and outgoing disposition.   PRIMARY DUTIES & ESSENTIAL FUNCTIONS: Monitor and review all new sales orders and change orders for customer...

  • Customer Service Coordinator

    3 weeks ago

    Warminster, United States Teikoku USA Inc Full time

    Job DescriptionJob DescriptionPURPOSE OF POSITION:   To provide top-tier customer service to both external and internal customers and support all sales order related activities, with a highly confident, passionate, and outgoing disposition.   PRIMARY DUTIES & ESSENTIAL FUNCTIONS: Monitor and review all new sales orders and change orders for customer...

  • Customer Service Representative

    1 week ago

    Warminster, United States DOUBLE H PLASTICS INC Full time

    **Customer Service Representative** **Hours**: Monday through Friday, 8:30 AM to 5:00 PM - This position is responsible for establishing and maintaining dependable relationships with new and current customers. - ** Essential Duties Include**: - Answer phones and process incoming calls - Process customer orders upon receipt; advise customer of any issues...

  • Customer Service Coordinator

    1 week ago

    Warminster, United States Jillamy Inc Full time

    This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer interactions and inventory management while also exhibits the timing and veracity of rates and a working knowledge and understanding of the Transportation and...

  • Customer Service Representitive

    2 weeks ago

    Warminster, United States S. Ambani Group Full time

    **Position: Customer Service Representative (SZ Wholesale)** **About Us** S. Ambani Group was established in 2014 after launching multiple cigar retail stores under the name Smoker’s Zone. After 3 years of a successful footprint in the cigar industry, an expansion to help other retailers was born. Opened in 2017 as a division of S. Ambani Group, SZ...

  • Customer Service Representative

    2 weeks ago

    Warminster, United States Graphic Communications, Inc. Full time

    **Customer Service Representative** **G*raphic **C**ommunications, **I*nc. is looking to expand our Customer Service Team with an upbeat, ambitious, motivated individual that possesses a positive, can-do attitude and prides themselves in their work! GCI produces custom pressure sensitive labels for the medical, food, consumer products, cleaning and...

  • Customer Service Agent

    1 month ago

    Warminster, United States Vertical Screen Full time

    About Us: About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical...

  • Customer Service Agent

    3 weeks ago

    Warminster, United States Vertical Screen Full time

    About Us: About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical...

  • Customer Service Specialist

    3 days ago

    Warminster, United States SP Industries Full time

    **ATS Scientific Products** is seeking a **Customer Service Specialist** to join the team! **RESPONSIBILITIES** Perform duties to process domestic and international customer orders for sales territories in an accurate and timely manner, maintain effective customer relations and assist customer by resolving problems. Order processing cycle includes, but not...

  • Customer Service Specialist

    1 month ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 12371 Location: Warminster, PA, US, 18974 Date: May 21, 2024 Customer Service Specialist ATS Scientific Productsis seeking aCustomer Service Specialistto join the team! RESPONSIBILITIES Perform duties to process domestic and international customer orders for sales territories in an accurate and timely manner,...