Orthodontic Scheduling Coordinator
4 weeks ago
Overview:
42 North Dental is looking for a Scheduling Coordinator
**Responsibilities**:
- Be comfortable with individual doctor and practice scheduling protocols, insurances, general and specialty services, offers and pricing to create an exceptional patient experience and “first impression” with new patients.
- Work with practices to improve the booking rates for online appointment requests.
- When time permits, take on specific challenges like filling out hygiene schedules or recapturing missed appointments. Look for new ways to drive business results.
- Work with Director to set goals and track results for all call center activities.
- Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis.
- Work with the marketing team to build a patient base for newly-built practices. Coordinate schedules with clinical and management staff at new location.
- Help with other reasonably related duties as assigned by Director.
Qualifications:
- Minimum two years of experience in telemarketing, customer service and/or related clinical environment. Dental experience strongly preferred.
- Working knowledge of medical or dental terminology and insurance. Experience with QDW or another Dental Practice Management software a plus.
- Proven ability to handle confidential and sensitive information. (HIPAA)
- Strong communication and phone skills. Good customer service skills
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
- Proven ability to handle a "call center" environment: work quickly and multi-task.
- Good judgment to handle calls appropriately and deal with challenging patients and doctors.
- High School or GED required. Associate's Degree or related healthcare certification preferred.
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