Credit and Collections Manager

2 weeks ago

Rohnert Park, United States PACE Supply Corp. Full time

**Join a dynamic team and leverage your financial expertise to make a strategic impact at PACE Supply**

**Summary of Responsibilities**
- Schedule: Monday thru Friday - 8:00 AM - 5:00 PM
- Manage a substantial volume of accounts promptly.
- Initiate collection calls and correspondences.
- Collect payment on overdue balances.
- Identify billing issues leading to non-payments.
- Assist clients with billing inquiries or complaints.
- Collaborate with the sales team to address billing concerns.
- Support clients with their account requirements, such as providing invoice copies, statements, and processing payments.

**Customer Service**
- Answer incoming phone calls.
- Assist customers with their account balances.
- Identify billing errors and prepare required corrections.
- Provide customers with requested invoice copies and statements.
- Provide customers with assistance and solutions with their account needs.
- Update customer accounts.

**Collections**
- Initiate phone calls on delinquent accounts.
- Discuss past due account balances with customers.
- Negotiate payments and payment plans.
- Maintain accurate records of all collection attempts initiated.
- Follow up on payment commitments.
- Process payments.
- Manage over credit limit accounts.
- Generate aging to review days and balances past due.
- Collaborate with the sales team on customer accounts.
- Adhere to PACE Supply’s credit and collections policies.
- Explain PACE Supply’s credit terms and policies to customers.

**Clerical Duties**
- Scanning documents.
- Maintain electronic files.
- Redirect calls to appropriate personnel and departments.
- Proficient with using and operating computer equipment, printers, scanners, and photocopiers.

**Qualifications**
- High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.
- Strong analytical skills and process improvements mindset.
- Computer proficiency and technical aptitude with the ability to use Microsoft products, experience with Excel.
- Excellent time management skills and ability to plan and set priorities.
- Excellent verbal and written communication skills.
- Basic understanding of Accounts Receivables and Accounts Payable.
- Strong interpersonal skills.
- Building and maintaining positive relationships with others, including having empathy, active listening, and conflict resolution.
- Strong Interpersonal skills are essential for effective communication and collaboration.
- Ability to work collaboratively with a team to meet common goals.
- Effective conflict resolutions abilities.
- Identify challenges, analyze information, and develop creative solutions.
- Problem-solving skills involve critical thinking, resourcefulness, Ability to adapt strategies in response to changing circumstances.

**Pre-Employment Requirements**

**Drug Test**:A drug test will be administered to ensure a drug-free workplace.

**Benefit Snapshot**:
PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

**Relocation Benefits**

**NO**

**Remote Availability**

**NO**

**This job has the opportunity to work at any of our locations; focus on corporate, North Bay as well as Southern California**

**Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the People Department at (844)-393-7172.**

Pay: $24.00 - $32.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Employee stock purchase plan
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Profit sharing
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Weekly day range:

- Monday to Friday

Work setting:

- Office

**Experience**:

- Microsoft Excel: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Rohnert Park, CA 94928 (required)

Work Location: In person

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