Investigations Coordinator/investigator

3 weeks ago

San Francisco, United States University of California San Francisco Full time

Under the supervision of the Investigations Unit Manager, this individual works closely with the Investigations Unit to:

- Coordinate, triage, and process complaints received by UCSF’s Whistleblower Program
- Identify and analyze allegations, make assessments and recommend assignment and/or referral of complaint allegations
- Maintain a case management system for investigators and other UCSF stakeholders, including ensuring accurate reporting and system administration
- Follow-up with investigators and UCSF stakeholders to ensure accurate recordkeeping of assigned matters
- Assist Manager with data analytics and reporting of complaint data
- Promote understanding and awareness of the UCSF Whistleblower Program
- Conduct investigations of allegations of improper governmental activities, including but not limited to fraud, retaliation, abusive conduct, and other policy violations
- Respond to requests for information and prepare responses to external agencies on behalf of the University
- Perform other duties as assigned

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

**Department Description**
- The Office of Ethics and Compliance (OEC) collaborates with the UCSF community and senior leadership to provide oversight and guidance to compliance functions across the enterprise. Our mission is to foster a culture of compliance, which leads to compliant and ethical behavior across all university functions and activities. The OEC organization includes the following units: Investigations; Conflict of Interest; Export Control; Regulatory Support; and Research Integrity.

**Required Qualifications**
- Bachelor's degree in related area and / or equivalent experience / training
- Minimum 3+ years of related experience
- Minimum three years’ experience working in the ethics and compliance profession
- Advanced knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards
- Broad knowledge of University ethics and compliance policies, procedures and programs, applicable state and federal employment laws
- Experience issue spotting, analyzing information, identifying issues or concerns in fact patterns
- Ability to define problems, collect data, ascertain facts, and draw valid conclusions based on evidence;
- Ability to extract, verify, compile and develop recommendations related to ethics and compliance programs, issues, policies and procedures
- Excellent analytical, legal writing, and/or technical writing skills resulting in soundly-reasoned, accurate, useful reports and/or summaries
- Ability to present complex information in a clear and concise manner both in writing and verbally for presentation to or review by leadership
- Ability to interview and elicit cooperation and confidence of interviewees to obtain relevant information, interpret responses, and determine relevant facts
- Excellent interpersonal (i.e. verbal and written communications) and problem-solving skills and ability to work collaboratively with diverse groups, including all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions
- Demonstrated experience in critical decision making and reasoning ability
- Demonstrated ability to handle extremely difficult, sensitive and/or volatile situations/individuals effectively
- Strong project management skills including planning, overseeing progress to ensure timely completion, and communicating progress with stakeholders
- Computer Skills: Proficient in MS Office Suite

**Preferred Qualifications**
- 3+ years of experience with direct responsibility conducting workplace investigations
- Work experience to include assessing complaint allegations and conducting investigations in the public sector, higher education, and/or health care settings as well as responding to complaints filed with external agencies
- Professional certification(s) applicable to job responsibilities, including, but not limited to AWI-CH and/or Certified Fraud Examiner
- Knowledge/Experience operating or being an administrator of an information database
- Demonstrated experience with complaint triage, coordination, and assessment

**About UCSF**
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

**Pride Values**
- In addition to our PRIDE values, UCSF is committed to equity - both in how we del

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