Automotive Service Advisor

5 days ago


Scranton, United States TOM HESSER CHEVROLETBMW Full time

Job Summary:
Service Advisor is responsible for scheduling service work in our service department and for selling needed service to customers. Service Advisor is the dealerships first-line customer-relations and service representative.

Job Responsibilities Include:

- Greeting customers in a prompt, courteous manner.
- Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs required and obtaining approval signatures.
- Estimating the cost and time needed to do a repair.
- Verify warranty and service contract coverage; explaining provisions and exclusions.
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Update job knowledge by participating in educational opportunities; reading manufacturers’ bulletins & publications.
- Warranty processing & coding.
- Miscellaneous administrative duties as directed by Service Manager.

**Some Saturday hours required.**
Salary based on experience.

We offer:

- Paid Training.
- Health Insurance Package.
- 401k.
- Paid Vacation Time.
- Outstanding Salary & Bonus.

Come join our outstanding team at Tom Hesser Chevrolet/BMW. We have been a family owned and operated business since 1975.

Pay: $28,600.00 - $59,900.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

License/Certification:

- Driver's License (required)

Work Location: In person



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