Patient Care Coordinator-physical Therapy Aide

3 weeks ago

Phoenix, United States Southwest Therapy Specialists, PC Full time

NOTE: Only those applicants that follow the instructions below will be considered. Random drug and alcohol tests may be conducted with zero tolerance.

This is a part-time position in our outpatient orthopedic Physical Therapy, Aquatic Therapy and Certified Hand Therapy privately-owned practice. We seek the right person who loves working with people and helping grow the business at our 19th Avenue and Northern Avenue location.

**IN ORDER TO BE CONSIDERED**, clear English diction is required and must submit:
1) a "**Cover Letter**" telling us why this would be a fantastic fit, confirm the schedule (see below) and what, if any, additional hours you are available to work here; AND
2) a "Resume" detailing experiences that match the practice needs.

Only those who submit the **Cover Letter AND Resume** will be considered for an interview. If you do not hear from us, please resubmit these in order to be considered.

Must have reliable transportation, demonstrate consistent attendance, be ready to start duties on time. We will train in all aspects of running a private therapy practice: work with teammates to cover the front desk needs and/or cover the Therapy Aide needs. Require clarity to have others understand you over the phone; Spanish-speaking is a plus. Be able to schedule patients using computer scheduler. Must be able to follow directions, file patient records with accuracy, and accept payments for co-pays, co-insurance and deductibles. Report directly to the Office Manager for supervision for all front office duties AND directly to the Director for supervision for all clinic duties.;
**SCHEDULE (must tell us in the Cover Letter this matches your availability)**:
Mondays and Wednesdays 7:30 am to 6:30 pm or when last patient exits and may be earlier, dependent on Front office needs and therapy tech requirements;
**Able to be flexible with additional hours?** Tell us that too in the Cover Letter.

**DUTIES**:Note: we train in all the duties listed.
- Multi-task aspects of front office duties providing exceptional customer service greeting and serving needs of patients as well as developing relationships (referring physicians, their staff and; our patients) to grow the practice;
- Convey information and promote our practice to the referral sources, help increase the referrals sent to our practice;
- Clearly speak with enthusiasm and friendly tone of voice; greet each patient with a smile; and establish name and face recognition with each patient;
- Manage two telephone lines with utmost respect, courtesy and professionalism;
- Schedule our patients appointments using computer program; Manage patient schedules to ensure all are followed per prescription and every patient is scheduled and seen within 24 hours of referral or phone call;
- Demonstrate sound understanding and knowledge of verifying insurance benefits, obtain accurate information for insurance and billing program;
- Track patient benefits to optimize reimbursement for all of the practice, of prescriptions-authorizations-benefits; Check to ensure authorization and orders prior to scheduling;
- Take initiative to complete administrative assignments, thorough in completion and written documentation; ensure productivity exceeds expectations of supervisor(s);
- Team player with positive attitude and willingness to help other team mates and patients; communicate effectively with all team mates;
- Timely copy, FAX, and file written documentation of records;
- Scan records;
- Answer patient questions or help find the answer with other team mates, follow-up with claims, and direct inquiries appropriately with timely follow-up as needed;
- Accurately manage copay/coinsurance patient responsibilities and fiscal aspects of patient claims;
- Efficiently manage all records following HIPAA law;
- Organize and clean storage room and file cabinets for patient records;
- Ensure clinical team optimizes clinical productivity, referral and patient satisfaction; and
- Reports directly to Office Manager and to practice owner (whether on or off-site).
- Assist therapists with ensuring all forms are readied prior to patient service; form copies prepared in advance, daily records completed and all required paperwork is faxed in time frame required; filing of records following HIPAA;
- Assist therapists to follow requirements by cross-checking administrative procedures;
- Take initiative to complete administrative assignments, thorough in completion and written documentation, consulting with Office Manager as needed;
- Assist Director with marketing tasks and mailings in timely manner;
- Team player with positive attitude and willingness to help other team mates and patients;
- Direct patient questions to therapist or help find the answer with other team mates;
- Primary responsibility in cleaning between every patient visit, cleaning pool room-restroom sink, toilet, and shower, and changing room; Cleaning of utility room.
- Primary responsibility in daily pool care, chemi

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