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Client Success Specialist
2 weeks ago
**Unleash Your Customer Success Magic**
**Do you thrive on building relationships, solving problems, and seeing clients succeed?** Are you a data-driven rockstar with a passion for customer experience? Then this **Customer Success Specialist** role is for YOU
**Here's where you'll shine**:
- **Be the champion**: Build positive, trusting relationships with clients, ensuring their journey with our solutions is smooth and successful.
- **Become the go-to expert**: Answer questions, troubleshoot issues, and provide proactive support, all with a smile.
- **Collaborate like a pro**: Partner with internal teams to onboard new clients seamlessly and ensure everyone's on the same page.
- **Strategize for growth**: Analyze data, identify upsell/cross-sell opportunities, and advise clients on achieving their goals.
- **Empower through knowledge**: Train users, create video tutorials, and host webinars to help clients get the most out of our solution.
**Ready to make a real impact? We're looking for someone with these skills**:
- **Great communication skills (oral and written)**:
- **Quick to learn new software**:
- **The ability to think on their feet**:
- **Willing to go the extra mile for our clients**:
- **Knowledge of CRM and databases**
**Bonus points for**:
- Experience with our industry or similar solutions.
- A passion for learning and staying ahead of the curve.
- A collaborative spirit and a willingness to share knowledge.
Pay: $37,000.00 - $39,000.00 per year
**Benefits**:
- Flexible schedule
- Flexible spending account
- Paid time off
- Paid training
Compensation package:
- Bonus opportunities
Schedule:
- Monday to Friday
Ability to Relocate:
- Cranston, RI 02921: Relocate before starting work (required)
Work Location: In person
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