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Mental Health Crisis Case Manager
3 months ago
Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service._
- Join our team today_
- ** INCREASED PAY as of 12/1/23.**:
- ** Monday-Friday.**:
- ** 12 Paid Holidays each year (in addition to time off accrual).**:
- ** Great Benefits.**:
- ** 5% Salary increase upon 90 days in role.**:
- ** Starting rate of pay based on experience doing a similar role.**:
- ** Career Ladder**
**GULF COAST CENTER - JOB DESCRIPTION**
**Job Title**:Case Manager-MCOT (Mon-Fri 5:00a-2:00p)
**Location**:Office in Texas City, TX. Serves Brazoria and Galveston County, TX
**FLSA Status**:Non-Exempt
**Working Status**:Full-time w/benefits
**Summary**:
Reporting to the Crisis Services Director, Crisis Outreach staff are responsible for providing rapid response mobile crisis services in the community for a two-county area. Work will involve providing crisis assessment and intervention services to both adults and children experiencing mental health and substance use crisis. This position will also provide intensive crisis follow up services at a determined frequency until crisis customers are no longer in crisis and they are successfully transitioned to regular Center or community services. The crisis follow-up services will include crisis follow up contacts, rehabilitative skills training, family education, community resource referrals and transportation to community resources necessary for crisis stabilization and continuity of care.
Additional responsibilities include providing services to individuals in the Crisis Respite Program by assisting with assessing, recovery planning and rehabilitative services to assist respite customers in the crisis stabilization process.
Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.
Crisis team members must embrace the concept of teamwork, trauma informed care, jail diversion as well as collaborative documentation. Crisis staff will need to have effective communications in dealing with law enforcement, local hospitals, judiciary and other social service agencies to resolve the crisis needs of the customers. Must be able to work under pressure with stressful situations while maintaining a professional manner.
Staff will adhere to GCC training requirements as well as to state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements.
Gulf Coast Center is committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Gulf Coast Center defines diversity broadly including, but not limited to, race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, and age. Gulf Coast Center embraces trauma sensitive and informed practices, provides suicide safer care, and fosters a safe and compassionate environment that promotes racial and health equity.
**Job Duties: (To be performed with or without accommodation as based on ADA requirements)**
**The Case Manager-MCOT (Mon-Fri 5:00a-2:00p) will be responsible for the following essential Job Duties**:
- Crisis staff will respond immediately with mobile crisis response to calls triaged by the hotline as acuity status Emergent, Urgent, Hospital Triage or Jail Diversion calls. Calls determined by the hotline to be Routine calls are to be seen face to face within 24 hours of the hotline referral. The hotline determines the acuity status for each call. Crisis staff are not to reduce the acuity status of crisis calls that have been determined by the hotline. Crisis staff can notify the Crisis Services Director about any concerns with a hotline triage the next business day for the director to follow up with the hotline to review the concerns.
- Crisis staff are required to notify a supervisor about any barriers to meeting response timeframes or concerns about responding to the screening sites determined appropriate and safe by the hotline.
- Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.
- Crisis staff will be expected to respond to crisis at Gulf Coast Center clinics and facilities as requested in order to provide crisis support to those programs.
- Crisis staff are responsible to use the designated crisis assessment, safety planning tool, progress notes and to conduct
