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Reservations Consultant

4 months ago

Orlando, United States Panorama Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The focus of the **Reservations Consultant **role is to assist RCI's members
- specifically our Key Clients to achieve their holiday requirements by providing sales and service advice, which will ensure the achievement of individual, team and departmental targets and benchmarks.

**How You'll Shine**:

- Undertake inbound and outbound call activity as directed
- Achieve Service Levels as outlined by Member Services Mmgt including; adherence, service levels, acceptance levels and quality assurance; as directed
- Achieve revenue targets and service benchmarks as set by Member Services management
- Ensure relevant documentation is accurately completed and delivered to members in a timely manner
- Process transactions, including weeks, Points and/or Travel, accurately through to completion
- Actively participate in team meetings, teambuilding activities and industry functions and events as required
- Any other duties as required and/or directed

**What You'll Bring**:

- Proven customer service skills and experience
- Timeshare industry knowledge highly regarded
- Excellent knowledge of domestic and international tourist destinations
- A willingness and ability to learn new products and systems
- Highly effective verbal and written communication skills
- Can work well as part of a team, as well as individually
- Excellent time management and organizational skills
- Ability to work shifts, including Saturdays as required.

**How You'll Be Rewarded**:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. _**
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- Legal and identify theft plan
- Voluntary income protection benefits
- Employee Assistance Program

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.