Customer Marketing Manager

1 week ago

San Francisco, United States Grammarly, Inc. Full time

Grammarly is excited to offer a _remote-first hybrid working model_. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub._
- All roles have an in-person component: Conditions permitting, teams meet 2-4 weeks every quarter at one of Grammarly’s hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. _This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity._
- Grammarly team members in this role will collaborate in person_ _3 weeks per quarter, traveling if necessary to different hubs. They are required to live within a commutable distance of their home hub of San Francisco. Grammarly may provide relocation assistance._
*** The opportunity**

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the_ Fortune _500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of _Inc._’s best workplaces, a Glassdoor Best Place to Work, one of _TIME_’s 100 Most Influential Companies, and one of _Fast Company_’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Customer Marketing Manager. As part of the Product Marketing team, this role will create and manage Grammarly's customer storytelling engine by forging strong connections with our users and business customers while amplifying their success

Our Product Marketing team innovates and uncovers market insights and customer opportunities that influence and shape our product roadmap. Product Marketing Managers at Grammarly are:

- Curious: They seek to understand the why and how.
- Strategic: They know their product, market, customers, and business.
- Story-driven and customer-obsessed: They’re excellent writers who build precise, compelling, and distinctive product positioning with compelling reasons to believe.
- Opinionated: They’re grounded in user insights and data, and they operate with trust and influence because they’re dedicated to the best outcome for our business and customers.
- Collaborative: They bring people together to work toward a common goal.
***Your impact**

As the Customer Marketing Manager, you will continue establishing and building Grammarly’s validation as an essential enterprise product.

In this critical role, you will:

- Collaborate across global teams to source, secure, publish, and promote incredible Grammarly success stories in a variety of marketing and sales materials (e.g., stories, films, blogs, and social).
- Manage and track the lifecycle of an advocate from identification through activity completion within a customer-marketing database.
- Drive alignment on customer narratives, feedback, and success with many teams, including our Product, Product Marketing, Sales, Customer Success, Customer Insights, Analyst, and Press Relations teams.
- Synthesize insights to develop storytelling assets and a library of customer narratives that showcase customer success.
- Embody key customer voices within the product-marketing org to evangelize customer truth and success within Grammarly.
- Establish deep relationships with Grammarly’s incredible enterprise customers, executives, and users.
***We’re looking for someone who**
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
- Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
- Is able to collaborate in person in San Francisco and potentially other hubs 3 weeks per quarter.
- Is passionate about telling stories of customer success that support strategic business initiatives.
- Maintains clean data on the pipeline and co-marketing status of current advocates.
- Enjoys creating and maintaining libraries of customer-success narratives.
- Thrives in ambiguity while being highly organized, detail-oriented, and passionate about connecting with customers.
- Understands how to influence people, handle objections, and turn a no into a yes.
- Quickly connect with and build relationships with customers to learn and highlight their stories.
***Support for you, professionally and personally**
- _Professional growth_:_ _We believe that autonomy and trust are key to empowering our team members to do their

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