Regional Market Manager, Customer Success(West)
1 month ago
Job Description
ABOUT US
Butler Hospitality is on a mission to build the travel platform of the future by maximizing existing infrastructure and powering connections through data and experience – that process begins by supporting our hotel partners and their teams. We are currently serving over 50,000 keys (hotel rooms) in New York City, Miami, Chicago, San Francisco, Washington, D.C. and Denver; we are on track to serve an additional 200,000 keys across 12 markets by 2023. That is to say: major growth mode.
Read More About Butler Here
ABOUT THE ROLE
Reporting to: Director of Customer Success
Butler Hospitality is looking for a Regional Market Manager to lead a team of Customer Success Managers across our San Francisco, Los Angeles, and Denver markets. In this role, you will be responsible for hiring, training, managing, and developing members of the Customer Success team. You will also act as conduit between our CSMs and the Butler Senior Leadership team to manage escalations, standardize best practices and execute on strategic initiatives aimed at maximizing overall lifetime value of and for our customers. What’s especially exciting about joining a company in ‘growth mode’ is that you have the opportunity to build new processes and to help our business and customers excel in unforeseen ways. We are looking for someone who exhibits a customer-first approach and who is passionate about hospitality and our partner and guest experiences.
WHAT YOU’LL DO
- Manage, mentor, and grow a team of high-performing Customer Success Managers across the Western United States region
- Develop SOPs, best practices, and creative programming to promote hotel partner value and ensure customer retention across multiple markets
- Harness the power of data to measure business results and drive team outcomes around customer and consumer growth opportunities
- Maintain responsibility for team resource planning and performance measurement
- Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
- Improve market intelligence including industry, category, and competitive analysis
- Participate in regular team meetings where you will be called to present your team’s metrics, insights, analysis and progress
- Work closely with Director of Customer Success and Butler leadership team to iterate on customer health scores, create prescriptive action plans driven by data insights, and develop a proactive customer journey strategy
- Implement, and be part of the iteration of, a best-in-class customer experience that will be a key driver and competitive advantage to Butler’s growth and success
- Advocate a company-wide culture of Customer Success, defining customer success priorities and demonstrating the correlation to (successful) company performance
- Act as a team player by fostering strong collaboration within the team and cross-functionally with other company stakeholders
ABOUT YOU
You are agile, motivating, customer and team-obsessed, and possess natural coaching capabilities. You share our love of the hospitality and travel industry, and our hunger to improve it through technological and operational innovation. As a Regional Market Manager, you understand the importance of communicating information with confidence, clarity, and executing on follow through. You are data-driven, results-oriented and are motivated by responsibility and accountability to self and team. You’re a self-starter and you operate with a growth mindset – that is: open-mindedness, readiness and dedication to your team’s KPIs as well as the collective goal. You are passionate about transforming the traditional Account Management role from a supportive, reactive function to an innovative, strategic one - in line with the vision our Customer Success team.
QUALIFICATIONS
- 2+ years people management and talent development experience; possesses a high level of accountability and demonstrated performance-focused leadership skills
- Prior experience in a senior-level Customer Success, Account Management, or Sales Operations / Strategy role
- Proven results growing and scaling organizations at a hyper-growth company
- Experience in F&B or Hospitality a BIG PLUS
- A strong understanding of the Customer Success function, specific to how it is integral in driving value to partners and revenue growth the business
- Excellent communication and relationship building skills, with experience partnering deeply with customers AND other key internal leaders
- Experience leveraging data (via automation, technology, and manual analysis) to translate opportunity to a team and to optimize and improve their success/performance
- Ability to identify opportunities, glean actionable insights, and manage the execution across a team
- Data-driven and customer-first decision-making mindset, knowing how to supplement data with the qualitative knowledge of the customer’s needs
- Strong ability to communicate strategic objectives and action plans to teams
- Experience with Salesforce is required; experience with Tableau preferred
COMPENSATION & PERKS
- Competitive Salary + Performance Bonus + equity/options participation
- Flexible time-off policy + flexible working hours (Unlimited PTO Plan)
- Competitive medical, dental, and vision benefits
- 401K + company match
- Ancillary benefits: Commuter, Gym membership + hotel discounts
- Laptop, dedicated work phone, & personal tech budget
Powered by JazzHR
lMRa0d5qEz
#J-18808-Ljbffr-
Regional Market Manager, Customer Success(West)
4 weeks ago
San Francisco, United States Butler Hospitality Full timeRegional Market Manager, Customer Success(West) Butler Hospitality is on a mission to build the travel platform of the future by maximizing existing infrastructure and powering connections through data and experience – that process begins by supporting our hotel partners and their teams. We are currently serving over 50,000 keys (hotel rooms) in New York...
-
Regional Market Manager, Customer Success(West)
1 month ago
San Francisco, United States B Hospitality Corp Full timeJob DescriptionJob DescriptionABOUT USButler Hospitality is on a mission to build the travel platform of the future by maximizing existing infrastructure and powering connections through data and experience – that process begins by supporting our hotel partners and their teams. We are currently serving over 50,000 keys (hotel rooms) in New York City,...
-
MARKET MANAGER
6 days ago
San Francisco, United States Back Bar Project , LLC Full timeMinimum 2 years of Spirits Sales or Spirits Distributor Experience Required PRIMARY OBJECTIVE Achieve growth depletion goals for BBP portfolio with respect to budget targets in the territory of Northern California (Sales and Commercial Management) PRIMARY RESPONSIBILITIES KPI Management: Day-to-day account visits, distributor work-withs, customer...
-
MARKET MANAGER – NorCal
2 weeks ago
San Francisco, California, United States Back Bar Project, LLC Full timeMinimum 2 years of Spirits Sales or Spirits Distributor Experience Required PRIMARY OBJECTIVE Achieve growth depletion goals for BBP portfolio with respect to budget targets in the territory of Northern California (Sales and Commercial Management) PRIMARY RESPONSIBILITIES KPI Management: Day-to-day account visits, distributor work-withs, customer...
-
Regional Sales Manager
2 days ago
San Francisco, United States Marmon Holdings, Inc. Full timeMicroAire Surgical Instruments LLC Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Regional Sales Manager - West Coast...
-
Regional Sales Manager
3 weeks ago
San Francisco, United States Highway 9 Networks Full timeAbout Highway9 Networks A venture-backed Silicon Valley startup working in the Private 5G space Enables "mobile first" businesses, and extends the 5G rollout. A SaaS based Enterprise Mobile Network offering leveraging a private cellular underlay Provides a cloud driven, enterprise operated solution for in-building and campus wireless: voice & data Extends...
-
Regional Sales Manager
2 weeks ago
San Francisco, United States Highway9 Networks Full timeAbout Highway9 Networks A venture-backed Silicon Valley startup working in the Private 5G space Enables "mobile first" businesses, and extends the 5G rollout. A SaaS based Enterprise Mobile Network offering leveraging a private cellular underlay Provides a cloud driven, enterprise operated solution for in-building and campus wireless: voice & data Extends...
-
Regional Sales Manager, West
4 weeks ago
San Francisco, United States Avery Duke LLC Full timePURPOSE: Responsible for managing the sales organization, developing, and executing sales strategy in alignment with corporate and achieving regional sales objectives. FUNCTIONS: • Responsible for carrier customer relations at the regional level • Identify new business opportunities with all prospective tenants for assets through contacts, research, cold...
-
Regional Field Marketing Manager
1 day ago
San Francisco, United States Nozomi Networks Full timeNow is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. Nozomi Networks seeks a Regional Marketing Manager responsible for developing and implementing the Americas go-to-market (GTM) strategy with an emphasis on field and...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, United States OpenAI Full timeAbout The Team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to inspire...
-
Customer Success Manager
1 week ago
San Francisco, CA, United States Crossing Minds Full timeSan Francisco/ TorontoBusiness /Full-Time Remote/ RemoteCrossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Nuvolum Full timeJob DescriptionJob DescriptionNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively...
-
Customer Success Manager
5 days ago
San Francisco, United States Nuvolum Full timeNuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-service,...
-
Customer Success Manager
1 month ago
San Francisco, California, United States Assembled Full timeOur workforce management platform helps some of the fastest-growing, most innovative companies in the world-including Stripe, Etsy, and Robinhood-to schedule, forecast, and organize their support teams.You'll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and...
-
Customer Success Manager
1 week ago
San Francisco, United States Oomnitza Full timeAs a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams...
-
Customer Success Manager
1 week ago
San Francisco, United States Oomnitza Full timeAs a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate...
-
National Account Manager, Retail
1 day ago
San Francisco, United States Endless West Full time???? **Privacy Notice** **National Account Manager, Retail** San Francisco, California, USA / Sales Sales / Full-time *****Location preference is in the San Francisco/Bay Area - where Endless West is headquartered. However, we are open to remote considerations based on the candidate***** Were Endless West, makers of molecular spirits. Our small, independent...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Coperniq Inc. Full timeTitle : Customer Success Manager Company : Coperniq Location : San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Coperniq Inc Full timeTitle: Customer Success Manager Company: Coperniq Location: San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,...
-
Mid-Market Account Executive
7 days ago
San Francisco, United States Employ Inc. Full time#Description# Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR,...