Technology Specialist

4 weeks ago


Garden Grove, United States Twintel Solutions Full time

**Who we are**:
We are Managed Service Provider (MSP) in IT. We provide Technology Department services for other businesses We do all that is technology.

**The Workplace**:
Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative environment affords a great space for growth and long-term development. Twintel has achieved industry recognition in the following areas:

- Certified Great Places to Work company
- Forbes Technology Council Members
- Back-to-back INC 5000 recipients
- SOC 2 Type 2 Compliant

**About the Job**:
**Hours: M - F: 8:00am to 5:00pm**
**Hourly Wage: $24.00 per hour**
**Medical Benefits: Employer Contributed Medical and Dental coverage plans available**
**Vacation: Paid Holidays and **Entitled** to Paid Time Off**

**Retirement Plan: 401k matching**

**Other Benefits: Mobile Phone Stipend available**

**What you'll do**:

- Prioritize and manage support tickets
- Provide over-the-phone, technical support to our managed business partners.
- Communicate with non-technical users and assist them with technical issues.
- Diagnose, configure and troubleshoot PC, Mac, and network infrastructure issues.
- Implement, Manage and Support Windows Server environments.
- Oversee internal and client-related projects
- Manage customer onboarding tasks
- Collaborate with staff to develop technology solutions for customers.
- Interface with vendors to facilitate a seamless support experience with managed business partners.
- Work on-location for clients as needed.

**Technical Knowledge**
- Network, Desktop and Server Troubleshooting
- Microsoft Active Directory
- Microsoft Office 365
- Windows Networking
- Layer 2 and Layer 3 Switching
- Firewall Implementation and Management
- Virtualization (Hyper-V and VMWare)
- IP Phone Systems

**Job Requirements**
- High School Diploma required.
- AA or Bachelor's Degree a plus.
- 2+ years of IT Support Experience is desired.
- Microsoft Certifications are a PLUS (MCSA/MCSE).
- Cisco Certifications are a PLUS (CCENT/CCNA).
- CompTia certifications are a PLUS (A+/Net+).



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