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Patient Care Representative
4 months ago
**JOB DESCRIPTION**
**Job Title**:Patient Care Representative - Valhalla, New York (Westchester Medical Center)
**Job Code**:TY05047
**Pay Grade**:07**Exempt (Y/N)**:No
**Reports To**: Patient Care Supervisor
**Date Revised: 9/14/2023**
**Hourly Wage: $18.00 an hour**
Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)
**Summary**:
Providing both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.
**Main Duties and Responsibilities**:
- Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.
- Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
- Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
- Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
- Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.
**Minimum Qualifications**:
- High School diploma or equivalent required.
- One year patient care experience and or general customer service.
- Familiarity with health insurance verifications, authorizations and medical terminology preferred.
- Documentation skills.
**Work Environment**:
- Work is performed under basically normal working conditions, as in a standard office environment.
**Physical Requirements**:
- High level of sitting/working at desk.
- Light physical effort (lift/carry up to 10 lbs.).
