Patient Representative
2 months ago
Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation Medicine, Renal and Mental Health Services.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts8:00 A.M - 4:00 P.MJob DescriptionUnder direction, serves as a representative of the health care setting administration, providing a centralized complaint mechanism for patients, families and visitors to facilitate successful resolution of problems. Provides effective patient-centered representation and advocacy to minimize the risk of health hazards to the patient and health care setting, focusing on potential problem areas and liabilities. Ensures optimal utilization of resources and compliance with applicable local, state, and federal rules and regulations.Duties & Responsibilities1. Familiarizes patients, family members, caregivers and/or visitors with the purpose and philosophy of the health care setting and the patient representative program, and interprets and clarifies policies and procedures.2. Effectively communicates and demonstrates the System's acknowledgement and awareness of diverse health-related needs and concerns to patients, family members, caregivers, staff and the community. Assures appropriate and timely responsiveness of the health care setting in meeting patient needs.3. Obtains information on patient's feelings and concerns through conducting interviews with patients, family members and/or caregivers, reviewing documentation, staff referrals and other applicable information.4. Documents complaints, requests and compliments concerning the health care setting, its staff and services.5. Analyzes and evaluates data to determine appropriate actions and refers to appropriate staff member, supervisor and/or agency for resolution.6. Consults with appropriate clinical and non-clinical staff, external authorities and agencies as part of the resolution process to ascertain and facilitate effective and efficient resolution of patient problems, while keeping patients fully informed of complaint status.7. Attends staff meetings to discuss and escalate matters concerning patient service, care and/or satisfaction and recommends improvements, remedial or corrective actions to avoid recurring patient complaints and improve patient experience.8. Prepares reports and participates in special studies, conducts research, as necessary, in connection with functional responsibilities.9. Provides and/or facilitates access to interpretation services, when needed to effectively convey information.10. May expedite the appropriate and secure delivery of patient medical information to legal staff, insurance carriers and physicians.11. May facilitate communication with appropriate health care setting departments, insurance carriers or other agencies regarding billing issues and concerns and take corrective action, where possible.12. Performs other related duties, as directed.Minimum Qualifications1. Master's degree from an accredited college or university in Public Health, Public Administration, Hospital Administration, Business Administration or in a health care specialization or related discipline; or2. Bachelor's degree from an accredited college or university in fields, as described in "1" above or in social sciences; and one (1) year of paid, full-time responsible experience in an administrative, supervisory or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or3. A satisfactory equivalent of education, training and/or experience.If you wish to apply for this position, please apply online at employment.nychhc.org.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs
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Patient Representative
2 weeks ago
New York, United States Sun River Health Full timeJob DescriptionSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland,...
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Patient Representative
2 weeks ago
New York, United States Sun River Health Full timeSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess,...
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Patient Representative
3 weeks ago
New York, United States Sun River Health Full timeJob Description Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland,...
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Patient Services Representative
1 month ago
New York, United States Metropolitan Jewish Health System Full timeOur groundbreaking hospice and palliative care programs offer a broad range of facility based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. The Patient Representative plays an integral role in improving the patient/family experience while on hospice...
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Patient Service Representative
3 days ago
New York, United States Atlas Search Full timeAn amazing non-profit that provides housing and supportive services to vulnerable communities is seeking a Patient Service Representative for their Manhattan location. The Patient Service Representative is an integral part of the health center team. This position welcomes all clients entering the health center with optimal customer service and ensures...
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Patient Service Representative
6 days ago
New York, United States Atlas Search Full timeAn amazing non-profit that provides housing and supportive services to vulnerable communities is seeking a Patient Service Representative for their Manhattan location. The Patient Service Representative is an integral part of the health center team. This position welcomes all clients entering the health center with optimal customer service and ensures...
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Patient Service Representative
3 months ago
New York, United States Midwest Dental Group Full timeX Patient Service Representative Position in Purchase, NY **Patient Service Representative Position in Purchase, NY** **Full Time Regular - Posted 12 days ago** **Overview** **Patient Services Representative** Mondovi Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Mondovi Dental office in Purchase, NY. ...
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Patient Service Representative
3 months ago
New York, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
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Patient Service Representative
3 months ago
New York, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technology*Spanish Speaking PreferredThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage...
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Patient Services Representative
1 month ago
New York, United States Metropolitan Jewish Health System Full timeOverview: Our groundbreaking hospice and palliative care programs offer a broad range of facility based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care. Why work for MJHS?: When you work with us you will receive comprehensive and affordable health and financial...
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Patient Service Representative
2 months ago
New York, United States Finger Lakes Community Health Full time**Patient Service Representative** Patient Service Port Byron, New York Department **Patient Service** *Job Summary:* *Please be aware that all staff are required to be vaccinated for COVID-19. Proof of vaccination will be required prior to employment.* *Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All...
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Patient Relations Representative
2 weeks ago
New York, United States AB Hires and Consulting LLC Full timeAn established Home Care organization is looking for a Patient Relations Representative for their Brooklyn location. The organization is a fully licensed and bonded home health care agency serving Brooklyn, Manhattan, Queens, The Bronx, and Staten Island, as well as a Fiscal Intermediary in most New York counties, and is the home care agency of choice for...
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Patient Services Representative
13 hours ago
New York, New York, United States The Institute for Family Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at The Institute for Family Health. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesGreets and checks in patients,...
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Patient Services Representative
2 months ago
New York, United States Experis Full timePatient Service Representative-(Dental)Pay 28-30hrDuration 3months +Location NY,NY 10003. We have an opportunity for a Patient Services Representative with experience in the Dental industry. The Patient Services Representative will perform the following duties Provide the first level of customer service to patients of the dental clinic, from greeting and...
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Patient Service Representatives
2 weeks ago
New York, United States Bronx Community Health Network Inc Full time $40,000 - $50,000Job DescriptionJob DescriptionDescription:Bronx Community Health NetworkJob DescriptionJob Title: Patient Service RepresentativeSchedule: Monday – Friday 9:00am – 5:30pmSupervisor: Chief Medical OfficerDepartment: Clinical AdministrationJob Type: Full-Time 37.5 hours weeklyFLSA: Non-ExemptSalary: $40k -$50kBronx Community Health Network (BCHN) was...
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Patient Services Representative
3 months ago
New York, United States Experis Full timePatient Service Representative-(Dental) Pay 28-30hr Duration 3months + Location NY,NY 10003. We have an opportunity for a Patient Services Representative with experience in the Dental industry. The Patient Services Representative will perform the following duties Provide the first level of customer service to patients of the dental clinic, from greeting...
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Patient Services Representative
2 days ago
New York, United States Experis Full timePatient Service Representative-(Dental) Pay 28-30hr Duration 3months + Location NY,NY 10003. We have an opportunity for a Patient Services Representative with experience in the Dental industry. The Patient Services Representative will perform the following duties Provide the first level of customer service to patients of the dental clinic, from greeting...
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Patient Relations Representative
1 month ago
New York, United States AB Hires and Consulting Full timeJob DescriptionJob DescriptionAn established Home Care organization is looking for a Patient Relations Representative for their Brooklyn location. The organization is a fully licensed and bonded home health care agency serving Brooklyn, Manhattan, Queens, The Bronx, and Staten Island, as well as a Fiscal Intermediary in most New York counties, and is the...
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Patient Relations Representative
2 weeks ago
New York, United States AB Hires and Consulting Full time $23 - $28Job DescriptionJob DescriptionAn established Home Care organization is looking for a Patient Relations Representative for their Brooklyn location. The organization is a fully licensed and bonded home health care agency serving Brooklyn, Manhattan, Queens, The Bronx, and Staten Island, as well as a Fiscal Intermediary in most New York counties, and is the...
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Patient Service Representative/Greeter
3 months ago
New York, United States Nocofamilyhealth Full time**Patient Service Representative/Greeter** **Department:** Family Practice **Location:** Watertown, NY **POSITION SUMMARY** The Patient Service Representative (PSR)/Greeter works as part of a team with other PSRs and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. Serves as the Face of the Agency by greeting...
