Guest Services Representative

7 days ago


Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time

**Job Title**: Guest Services Representative
**Reports To**: Operations Supervisor

**About Us**:
RGB Hospitality is seeking a dedicated and friendly Guest Services Representative to join our team at the newly opened Fairfield By Marriott Downtown Austin. With 130 guest rooms spread across 17 floors, a rooftop multipurpose room with a terrace, a vibrant downstairs bar, a luxurious presidential suite, and 9 unique room types, our hotel offers an exciting opportunity to be part of a dynamic hospitality environment.

**Key Responsibilities**:

- **Warm Welcome**: Serve as the welcoming face of our hotel, providing guests with a friendly and professional check-in experience.
- **Check-In/Check-Out**: Efficiently manage guest check-ins and check-outs, ensuring accuracy and timeliness at all times.
- **Guest Services**: Assist guests with inquiries, reservations, and special requests, delivering prompt and helpful responses to enhance their stay.
- **Reservations**: Handle reservations, cancellations, and modifications accurately, adhering to company policies and procedures.
- **Billing**: Process guest payments securely and accurately, maintaining a high level of attention to detail.
- **Room Assignments**: Assign rooms based on guest preferences and hotel availability, striving to accommodate special requests whenever possible.
- **Problem Solving**: Address guest concerns and issues promptly and effectively, always prioritizing guest satisfaction.
- **Maintain Front Desk**: Keep the front desk area clean, organized, and presentable, ensuring a welcoming atmosphere for guests and colleagues alike.

**Essential Skills and Qualifications**:

- **Strong Communication**: Ability to communicate clearly and professionally with guests and colleagues.
- **Tech Savvy**: Proficiency in Windows operating systems, spreadsheets, and word processing software.
- **Decision Making**: Capability to work independently and make quick, accurate decisions, especially in high-pressure situations.
- **Problem-Solving**: Excellent problem-solving skills and the ability to handle emergencies effectively.
- **Attention to Detail**: Commitment to accuracy in handling financial transactions and guest requests.
- **Customer Service**: Dedication to providing exceptional customer service and creating memorable guest experiences.
- **Fosse**: Previous experience with Fosse System is a plus.
- **Marriott Experience**: Previous experience with Marriott hotels is a plus.

**Physical Demands**:

- Regularly required to walk, stand, use hands, and reach with hands and arms.
- Frequently required to climb, balance, stoop, kneel, crouch, or crawl, and communicate verbally.
- Must be able to lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.

**Why Join Us**:
If you are passionate about delivering exceptional customer service in a hotel setting, consider becoming a key member of our hospitality team. As a Guest Services Representative, you'll play a crucial role in ensuring our guests have a delightful stay from check-in to check-out.

**Benefits**:

- Employee discounts
- Free parking
- Free gym access
- Free Food

**How to Apply**:
Join us in creating memorable experiences for our guests at Fairfield Inn & Suites Austin Downtown

**Job Types**: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Employee discount
- Flexible schedule
- Food provided

Schedule:

- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Rotating weekends
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Austin, TX 78701 (required)

Work Location: In person



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