Guest Services Representative
7 days ago
**Job Title**: Guest Services Representative
**Reports To**: Operations Supervisor
**About Us**:
RGB Hospitality is seeking a dedicated and friendly Guest Services Representative to join our team at the newly opened Fairfield By Marriott Downtown Austin. With 130 guest rooms spread across 17 floors, a rooftop multipurpose room with a terrace, a vibrant downstairs bar, a luxurious presidential suite, and 9 unique room types, our hotel offers an exciting opportunity to be part of a dynamic hospitality environment.
**Key Responsibilities**:
- **Warm Welcome**: Serve as the welcoming face of our hotel, providing guests with a friendly and professional check-in experience.
- **Check-In/Check-Out**: Efficiently manage guest check-ins and check-outs, ensuring accuracy and timeliness at all times.
- **Guest Services**: Assist guests with inquiries, reservations, and special requests, delivering prompt and helpful responses to enhance their stay.
- **Reservations**: Handle reservations, cancellations, and modifications accurately, adhering to company policies and procedures.
- **Billing**: Process guest payments securely and accurately, maintaining a high level of attention to detail.
- **Room Assignments**: Assign rooms based on guest preferences and hotel availability, striving to accommodate special requests whenever possible.
- **Problem Solving**: Address guest concerns and issues promptly and effectively, always prioritizing guest satisfaction.
- **Maintain Front Desk**: Keep the front desk area clean, organized, and presentable, ensuring a welcoming atmosphere for guests and colleagues alike.
**Essential Skills and Qualifications**:
- **Strong Communication**: Ability to communicate clearly and professionally with guests and colleagues.
- **Tech Savvy**: Proficiency in Windows operating systems, spreadsheets, and word processing software.
- **Decision Making**: Capability to work independently and make quick, accurate decisions, especially in high-pressure situations.
- **Problem-Solving**: Excellent problem-solving skills and the ability to handle emergencies effectively.
- **Attention to Detail**: Commitment to accuracy in handling financial transactions and guest requests.
- **Customer Service**: Dedication to providing exceptional customer service and creating memorable guest experiences.
- **Fosse**: Previous experience with Fosse System is a plus.
- **Marriott Experience**: Previous experience with Marriott hotels is a plus.
**Physical Demands**:
- Regularly required to walk, stand, use hands, and reach with hands and arms.
- Frequently required to climb, balance, stoop, kneel, crouch, or crawl, and communicate verbally.
- Must be able to lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.
**Why Join Us**:
If you are passionate about delivering exceptional customer service in a hotel setting, consider becoming a key member of our hospitality team. As a Guest Services Representative, you'll play a crucial role in ensuring our guests have a delightful stay from check-in to check-out.
**Benefits**:
- Employee discounts
- Free parking
- Free gym access
- Free Food
**How to Apply**:
Join us in creating memorable experiences for our guests at Fairfield Inn & Suites Austin Downtown
**Job Types**: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- Employee discount
- Flexible schedule
- Food provided
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- Austin, TX 78701 (required)
Work Location: In person
-
Guest Service Representative
3 days ago
Austin, United States Holiday Inn - Austin Midtown TX Full time**Holiday Inn - Front Desk/Guest Service Representative **Starting wage $17 / hour** Holiday Inn is looking for a professional Guest Service Representative. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and comradery with our entire...
-
Guest Service Representative
3 weeks ago
Austin, United States Nothing Bundt Cakes Full time**TITLE**:Guest Service Representative** **LOCATION: Austin Mueller** **REPORTS TO: Bakery Manager** **Position Summary**: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service...
-
Guest Services Representative
1 week ago
Austin, United States Home2 SuitesHampton East Austin (New Build) Full time**POSITION TITLE**: Guest Service Representative **REPORTS TO**: Guest Service Manager/ Assistant General Manager / General Manager ***: A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role...
-
Guest Service Representative
4 weeks ago
Austin, United States Towneplace Suites by Marriott Austin Round Rock Full time**Vista Host**, with more than 35 properties nationwide, is seeking **Guest Service Representatives **for the **Towneplace Suites Austin Round Rock. **Our extended-stay hotel provides easy access to popular attractions, including La Frontera Village, Old Settlers Park, Dell Diamond, The Domain®, Typhoon Texas Waterpark and the Austin Aquarium. Dell...
-
Guest Services Representative
2 weeks ago
Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time**Job Title**: Guest Services Representative **Reports To**: Front Office Supervisor **About Us**: Join our team at Fairfield Inn & Suites Austin Downtown, managed by RGB Hospitality, where we're dedicated to providing unforgettable experiences for our guests. Located in the vibrant Downtown/Rainey district, our hotel boasts 130 stylish rooms spread across...
-
Guest Service Representative
1 month ago
Austin, United States Bluegreen Vacations Full timeLocation: Location: Guest Service Representative in Austin, TX by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representative at the **Barton Creek Square** will serve two primary functions at the guest service desk (GSD) in Simon malls at **2901 S Capital of Texas Hwy, Austin, TX 78746.** ...
-
Guest Service Representative
10 hours ago
Austin, United States Bluegreen Vacations Full timeLocation: Location: Guest Service Representative in Austin, TX by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representative at the **Barton Creek Square** will serve two primary functions at the guest service desk (GSD) in Simon malls at **2901 S Capital of Texas Hwy, Austin, TX 78746.** ...
-
Guest Services Representative
1 month ago
Austin, United States McDonald's Restaurants Full timeWe believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Brand Ambassadors to work in our restaurant between the ho Guest Service, Representative, Guest, Brand Ambassador, Retail
-
Guest Services Representative
3 weeks ago
Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time**Job Title**: Guest Services Representative AM **Reports To**: Operations Supervisor **About Us**: RGB Hospitality is seeking a dedicated and friendly Guest Services Representative to join our team at the newly opened Fairfield By Marriott Downtown Austin. With 130 guest rooms spread across 17 floors, a rooftop multipurpose room with a terrace, a vibrant...
-
Guest Services Representative
3 weeks ago
Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time**Job Title**: Guest Services Representative **Reports To**: Operations Supervisor **About Us**: RGB Hospitality is seeking a dedicated and friendly Guest Services Representative to join our team at the newly opened Fairfield By Marriott Downtown Austin. With 130 guest rooms spread across 17 floors, a rooftop multipurpose room with a terrace, a vibrant...
-
Guest Service Representative
3 weeks ago
Austin, United States Edit Tx Austin Area LLC dba Tide Cleaners Full timeJob DescriptionJob DescriptionGuest Service Representative - Dry StoreReports To: Counter Manager & General ManagerEdit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable...
-
Guest Service Representative
2 weeks ago
Austin, United States Fairfield Inn & Suites by Marriott Austin Downtown Full time**Job Title**: Guest Service Representative **Company**: RGB Hospitality **Reports To**: Front Office Supervisor **About Us**: Join our team at the Fairfield by Marriott Austin Downtown, managed by RGB Hospitality, where we're dedicated to providing exceptional experiences to our guests. Nestled in the vibrant heart of Downtown/Rainey, our hotel boasts 130...
-
Guest Service Representative
3 weeks ago
Austin, United States Courtyard by Marriott Austin - University Area Full timeOverview: We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is enjoyable and memorable. This position requires excellent communication skills, attention to detail, and a...
-
Guest Representative
4 weeks ago
Austin, United States Archer Full timePay Range: $17 - $19 per hour ARCHER HOTEL AUSTIN Archer Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE, welcomes with 171 luxe guest rooms and balcony-clad suites, the buzzy first-floor AKB hotel bar, a second-floor Pool Patio and more than 16,000 sq. ft. of indoor and outdoor meeting and event space. The AAA Four...
-
Guest Representative
3 days ago
Austin, United States Archer Full timePay Range: $17 - $19 per hour ARCHER HOTEL AUSTIN Archer Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE, welcomes with 171 luxe guest rooms and balcony-clad suites, the buzzy first-floor AKB hotel bar, a second-floor Pool Patio and more than 16,000 sq. ft. of indoor and outdoor meeting and event space. The AAA Four...
-
guest service representative
1 week ago
Austin, Texas, United States Dimension Hospitality Full timeJob Type Full-time Description Reports To: Front Office/Operations Manager Supervises: N/A Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and...
-
Guest Representative
4 weeks ago
Austin, United States aloft.com Full timePay Rate: $17.50 per hour ALOFT AUSTIN AT THE DOMAIN Aloft Austin, a modern hotel at The Domain in north Austin, greets guests with 140 spacious guest rooms, the 24-hour grab-and-go Re:fuel by Aloft café, the casual W XYZ Bar and Re:mix lounge, an outdoor splash pool and more than 1,500 sq. ft. of event space. The hotel is near the MoPac Expressway, on...
-
Guest Representative
3 weeks ago
Austin, United States aloft.com Full timePay Rate: $17.50 per hour ALOFT AUSTIN AT THE DOMAIN Aloft Austin, a modern hotel at The Domain in north Austin, greets guests with 140 spacious guest rooms, the 24-hour grab-and-go Re:fuel by Aloft café, the casual W XYZ Bar and Re:mix lounge, an outdoor splash pool and more than 1,500 sq. ft. of event space. The hotel is near the MoPac Expressway, on...
-
Guest Services Representative>
2 weeks ago
Austin, United States McDonald's Full timeMcDonald's - 5762 MOPAC EXPY N [Crew Member / Restaurant Associate] As a Guest Service Rep at McDonald's, you'll: Perform cashier duties; Assist customers at the kiosk Assembling; Deliver mobile orders Assembling Uber Eats orders, if applicable; Interact with customers/helping them with condiments and other concerns; Greet guests and communicate with them...
-
Guest Services Rep
3 weeks ago
Austin, United States Hampton Inn Full time**_Hello!_** **_ It’s time to grow and start a career in hospitality. The Hampton Austin University/ Capitol is the beginning of your success and path to a brighter future._** **_ Come by and say Hello!_** **_ Our doors are always open!_** **POSITION TITLE**: Guest Service Representative **REPORTS TO**: Guest Service Manager/ Assistant General Manager...