Support Coordinator

4 weeks ago

Portsmouth, United States City of Portsmouth Full time

**General Statement of the Job & Essential Functions**:
**GENERAL STATEMENT OF **JOB**

Under general supervision, this position performs case management, service coordination, and screening and assessments for consumers with disabilities, or children with cognitive and developmental disabilities. Reports to the Program Administrator.

**ESSENTIAL JOB FUNCTIONS**

Prepares case management assessments; assists consumers by identifying individual needs, coordinates available resources and monitoring service delivery, ensures the physical, mental, medical and social well-being of the consumer; documents progress and maintains records in accordance with program policies and procedures; and attends case reviews, documents and implements service plans accordingly, responds verbally and/or in writing to inquiries from general public/prospective consumers regarding program goals and objectives.
Monitors mental status of consumers through home/office visits; records observations; evaluates and monitors progress through service delivery, visits foster care home providers and consumers; refers consumers to foster care homes, as necessary; transports consumers to medical appointments; and assists with purchasing necessities for clients.
Consults regularly with therapists, staff members, and doctors to discuss consumer progress; maintains accurate and complete clinical charts; prepares and updates consumers' progress records and treatment plans, plans workshops, training, and meetings related to developing programs that meet consumers' needs.
Implements goals and objectives by linking consumer to appropriate services; transports consumers in pursuit of employment, living arrangements and educational opportunities; prepares statistical reports and presents findings to supervisor; ensures departmental policies and procedures are followed; and provides outreach services, and serves as a liaison on various city boards regarding the rights and needs of citizens.
Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.

**Knowledge, Skills & Abilities**:
**Knowledge of Job**: Has considerable knowledge of principles, practices, and techniques of developmental disability rehabilitation, crisis intervention, case management, and developmental disability issues. Has considerable knowledge of the literature, trends and developments in the field of developmental disability rehabilitative services. Skilled in promoting the integration of services for developmental disability rehabilitation among a variety of service agencies. Skilled in assisting, coordinating, and supervising the activities of mentally ill consumers. Is sensitive to individuals with speech and hearing impairments. Ability to handle crisis situations in a methodical manner. Is able to compile information from a variety of sources and prepare clear and concise reports. Ability to respond quickly and effectively in a variety of emergency and non-emergency situations. Is able to effectively express ideas orally and in writing. Is able to exercise considerable discretion in handling confidential files and cases. Is able to establish and maintain effective working relationships as necessitated by work assignments.

**Quality of Work**: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with co-workers, consumers and the general public.

**Quantity of Work**: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions.”

**Dependability**: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

**Attendance**: Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.

**Initiative and Enthusiasm**: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a general level of supervision and instruction.

**Judgment**: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures with a minimum of errors.
- Seeks expert or experienced advice and

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