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Client Relationship Lead

1 month ago

Oak Brook, United States Neiman Marcus Full time

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

**Your Role**:
As our Client Relationship Lead you will create and support growth strategies for targeted client segments at the store level, enabling associates to cultivate relationships with clients of the Neiman Marcus brand. You will work onsite in your assigned store and report to the store General Manager.

**What You'll Do**:

- Cultivate relationships with all client segments within the store/market
- Develop and decide the best practices to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience
- Guide all Client Development-specific initiatives in store in partnership with Client Development Market Manager and Store Leadership Team
- Leverage digital tools as an important enabler to deepen and build relationships
- Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
- Assist and partners with Brand Experience coordinating in-store experiences (e.g., Fitting Room Experience, events)

**What You Bring**:

- 2-4 years of experience, luxury retail fashion experience
- Ability to establish close working relationships
- Microsoft Office Suite proficient
- Associate will work a flexible schedule
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

**Qualifications**

**Inclusive Benefits**:
We offer an inclusive and comprehensive range of benefits to our valued associates, including:

- Medical, Dental, Vision Benefits
- Disability Benefits
- Paid Parental Leave, Paid Family Leave, and Adoption Support
- Paid Time Off
- Retirement Savings Plan (401K) and Life Insurance
- Financial Solutions
- NMG Associates Core Discount of 30%
- Personal and Professional Development Opportunities

**About Neiman Marcus Group**:
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

**Primary Location**: United States of America-Illinois-DUPAGE-Oak Brook-Oakbrook Store

**Job**: Retail Store Sales

**Job Posting**: May 31, 2024, 8:41:58 AM

**Overtime Status**: Non-exempt

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