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Server Supervisor
4 months ago
Supervisory/Management
- UW Health SwedishAmerican Hospital
- TRIR INFORMATION SYSTEMS
- Full Time - Day Shift - Monday - Friday 8 AM - 4:30 PM Hybrid
***:
The Systems Engineering Supervisor is responsible to provide direction and leadership for Enterprise Systems which include VDI infrastructure, Workstations management, Application packaging and deployment, and Enterprise security solutions aligned with strategic goals and objectives for UW Health. The Supervisor ensures the effective operation of the team and is accountable for the successful completion of all work assigned to the workgroup. The incumbent plans, organizes, assigns, schedules, and controls workflow for the team.
The Supervisor functions as an expert resource in advanced systems analysis for staff and users to assist in complex problem troubleshooting and resolution. The Supervisor identifies opportunities to improve efficiency and effectiveness and constantly ensures that all team members are working at the top of their skills and knowledge. The Supervisor effectively partners with operational colleagues to ensure successful organizational change management, adoption of solutions, and value realization. The Supervisor will also work within appropriate governance structures to determine system requirements, process re-engineering issues, and solution design and implementation strategies.
Problems encountered are of a high degree of complexity and difficulty and require exceptional analytical skills, innovation, and creativity to formulate and implement the mechanisms to identify and solve problems.
The Supervisor leads by example to develop a culture centered on respect, service, empowerment, and accountability. The Supervisor develops and sustains consultative, trusted advisor relationships with stakeholders, and contribute to a learning environment and a learning health system, across the UW Health.
**EDUCATION/TRAINING**:
**Minimum**:
- Associate Degree in Healthcare, Information Technology, Business, or related field (2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below)
**Preferred**:
Bachelor’s or Master’s degree in Healthcare, Information Technology, Business, or related field is highly preferred.
**LICENSURE/CERTIFICATION**:
**Minimum**:
- N/A
**Preferred**:
Various Microsoft and Citrix Certifications
**EXPERIENCE**:
**Minimum**:
- Demonstrated success leading the design, development, configuration, support, and adoption of medium to large scale solutions including some experience leading without direct authority.
- Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24x7 origination
- Demonstrate success implementing and managing large, complex, enterprise-class solutions.
- Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly
- Demonstrated success being proactive and innovative
**Preferred**:
- Five (5) years of relevant experience in a Healthcare setting.
- Five (5) years of VDI and SCCM support experience
- Five (5) years of experience performing system administration and engineering
**REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES**:
Intermediate competency in the following areas:
- Leadership including leads with integrity, maintains strategic orientation, demonstrates business & financial acumen, champions innovation, manages execution, leads & develops people
- Technical leadership of applicable products or platforms
- Leading highly empowered, self-directed teams including cross-functional teams
- Communication
- Effective team member
- Critical thinking
- Mentoring and teaching
Position Specific Competencies:
- Advanced competency in at least three competencies such as:
- Proficient knowledge and management of UW Health Domain
- Active Directory
- Group Policy deployment, troubleshooting and management
- Network Infrastructure
- Security
- Microsoft 365
- PowerShell and Scripting
- Ability to design, deploy and manage Microsoft System Center Configuration Manager (SCCM)
- Application packaging and deployment
- Citrix and VDI Infrastructure design, maintenance, deployment, and troubleshooting
- Microsoft Windows server and workstation management and networking
- Network infrastructure components and concepts
- Knowledge of Scripting and registry editor
- Windows Server Update Services (WSUS) management and deployment
- Expert in Virtual Management Environment
- Understanding infrastructure cybersecurity components and concepts
- Nutanix knowledge
- VMWare ESX knowledge
- Understanding design and implementation for disaster recovery
Other Skills, Knowledge, Abilities:
- Ability to drive results independently and as a collaborative team.
- Works well with people from different disciplines with varying degrees of technical experience.
- Ability to manage project implementation teams and individuals and monitor the deliverables of each team to e
