SERVER - HARD ROCK CAFE (Full Time)

4 weeks ago

Rockford, United States Hard Rock International Full time

Overview:

POSITION SUMMARY:

Under the supervision of the Supervisor Hard Rock Cafe, a Server provides exceptional personalized service and ensures all guests needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

Responsibilities:

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Greet each guest and provide superior guest service at for all company Food and Beverage operations.
  • Must maintain pleasant and courteous attitude.
  • Complete all opening and closing duties.
  • Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
  • Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
  • Offer drinks and take food and beverage order.
  • Have basic knowledge of all house and call liquor.
  • Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
  • Check for quality after each course.
  • Refill all drinks when needed.
  • Maintain clean ashtrays.
  • Buss tables as needed.
  • Remove all dirty dishes and glassware from the guests tables during and after each course.
  • Totals bill, presents check, collects settlement, and takes payment to cashier.
  • Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
  • Transport dish cart to and from service station/stewards station.
  • Stock server stations with all necessary items.
  • Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
  • Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
  • Adhering to sanitation standards as outlined by State Law and company.
  • Maximizing profit and guest satisfaction through effective costs controls.
  • Adhere to all three-star standards.
  • Work considerately with team members from all departments.
  • Check out with supervisor before leaving at the end of your shift.
  • Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL JOB FUNCTIONS

  • Attend seminars when needed.


Qualifications:

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

  • Must be willing to work a flexible schedule.
  • High School diploma or G.E.D. equivalency preferred.
  • Ability to read and write English required.
  • Must have good communication skills and maintain friendly personable attitude at all times.
  • Two years guest service experience in a family or formal dining environment.
  • Casino Food & Beverage experience strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

  • Must be able to obtain valid Food Handlers or Bassett certification, (as required).
  • Ability to lift and carry up to 25 lbs.
  • Must be at least twenty-one (21) years of age.
  • Must have the ability to withstand noisy and smoke-filled environments.
  • Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.


Additional Details:

KNOWLEDGE OF:

  • Casino Food & Beverage experience preferred.
  • Table service procedures and table etiquette.
  • Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

ABILITY TO:

  • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Ability to obtain impressions through the eyes.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.


Age Requirements:
18+

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