Congress Management Specialist, Thv Marketing
2 weeks ago
Innovation starts from the heart. Heart valve disease and critical care therapies impact millions of lives, spanning all ages and geographies. As communities globally address the opportunities and challenges of cardiovascular care, telling a compelling and authentic story is more crucial than ever. Beyond raising awareness, our Marketing teams build lasting, trusted relationships with medical professionals and industry stakeholders to ensure patients can receive the treatments they need.
Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. This project manager will initiate, plan, execute, control and manage all aspects of projects to ensure ultimate project success within THV Marketing.
**About This Role**:
The Specialist Congress Management, Global Customer Visits and Plant Tours will be responsible for the strategic development and execution of Physician meetings at our design, development and manufacturing headquarters in Irvine, CA. You will collaborate with physicians and internal stakeholders to develop a best-in-class educational experience including agenda development, cross-functional stakeholder alignment, travel and logistics coordination, and day-of execution. This position reports to the Director, Congress Management.
**How you'll make an impact**:
Program lead for THV Global on-site physician meetings.
Collaborate with cross-functional partners to develop and deliver professional experiences to physicians and sales representatives
Develop robust meeting agendas by understanding physician needs, cross-functional input, and meeting objectives
Organize and execute high-quality physician events, tours, and design consultant visits in coordination with key partners globally, adhering to compliance rules and regulations
**Coordinate and execute pre-planning activities**: agenda creation, travel logistics, physician contracts, welcome dinners (in accordance with compliance policies), meeting room reservations, catering, audio visual needs, ensuring clear cross-functional and executive communication
**Lead day of execution**: interact with physicians throughout their experience, ensuring adherence to meeting schedule and providing a high-level of communication
**Manage post-event activities**: physician communication, management of payments and invoicing, dissemination of physician feedback, and integration of feedback into future planning
Act as primary point of contact among leadership, executives, HCPs, and employees
Manage forward event calendar and all logistics
Gather feedback and continuously to improve the educational experience, including development of new agendas as educational needs evolve
Exhibit excellent organizational skills and attention to detail
Demonstrate a high-level of interpersonal, verbal, and written communication skills
Demonstrate a commitment to conduct all activities with honesty, integrity, and in compliance with applicable laws and regulations.
Provide excellent service to internal and external customers across multiple teams
**What you'll need (required)**:
Bachelor’s Degree with 3 years of previous related work experience required.
What else we look for (preferred)
Prior experience with executive level event planning within healthcare industry preferred.
Excellent professional demeanor when interacting with healthcare professionals and internal executives.
Strong computer skills including usage of Microsoft Office Suite and related business systems
Strong communication and interpersonal relationship skills
Able to read, comprehend, write and speak English
Experience with basic project management preferred
Expert level knowledge of Outlook for Meeting Room Reservations and calendaring Speakers and Tours
Substantial knowledge and understanding of Edwards brand standards
Substantial knowledge of and strict adherence to AdvaMed code of ethics & healthcare provider expense policies
Substantial knowledge of business systems (e.g., CVENT, ECLM (Enterprise Contract Lifecycle Management), Concur, Travel Request Processing, Salesforce)
Excellent problem-solving skills
Attention to detail and ability to prioritize competing objectives in a fast-paced environment
Knowledge of and adherence to EW policies and procedures
Must be able to work in a team environment, including inter-departmental teams, HCP, and external suppliers and vendors
Provide feedback in a professional, direct, and tactful manner
Adh
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