Food Service Shelter Staff

3 weeks ago

Milwaukee, United States Guest House of Milwaukee, Inc. Full time

**Job Title**: Food Service Shelter Staff

**Reports To**: Director of Residential Services

**FLSA Status**: Part-time hourly

**Compensation**: $17/hr

**Who We Are**

Since first opening our doors to offer emergency shelter in 1982, Guest House of Milwaukee has grown to provide a full continuum of onsite and community-based programs to address the needs of individuals and families experiencing homelessness - including shelter, housing, case management and clinical services. Rooted in our commitment to serving Milwaukee County’s most at-risk and marginalized populations with compassion and dignity, Guest House has been a leader in ending the cycle of homelessness and housing insecurity in our clients’ lives for more than 40 years - assisting those with even the most severe challenges to regaining and maintaining independent living.

**Job Summary**

A person in this position will actively participate in shelter kitchen activities and operations that assist guests. A person in this position acts as point person between the shelter guests, volunteers, and the Development and Residential Services departments to effectively run the meal service program.

This position requires a high level of communication, customer service, and problem-solving skills, while requiring mínimal supervision. While the hours for this role can vary, the general hours are weekdays from 3pm-7pm maxing out at 20 hours per week.

**Essential Duties & Responsibilities**:
**VOLUNTEER ENGAGEMENT & MEAL SERVICE**
- Greet volunteers/donors as they arrive, answer any questions about the meal preparation or serving protocols, and ensure proper food and safety guidelines are followed
- Assist volunteers in preparing and serving the meal as needed
- Serve donated meals when volunteers are not serving themselves and no other servers are scheduled
- When there is not a donated meal on the schedule: (a) use leftovers to prepare a meal or (b) create an entirely new meal using available ingredients; serve the meal
- Serve all clients and volunteers in a friendly and efficient manner
- Model respectful conduct and interactions with guests, volunteers, visitors, and colleagues

**KITCHEN MAINTENANCE**
- Maintain clean and organized work area and equipment
- At the end of each dinner service: wash dishes, clean the kitchen and dining area, and maintain cleanliness and organization in the kitchen and in the walk-in coolers
- Store excess or leftover meals properly and identify stored meals by using the established storage process.
- Periodically restock kitchen with shelf-stable donations
- Regularly clean out refrigerator in kitchen and walk-in coolers, removing old or expired items and ensure their proper disposal

**FOOD SAFETY & SANITATION**
- Monitor all food donations, including sandwiches for community distribution, and ensure proper food and safety guidelines for storing and usage
- Adhere to sanitation and health standards by following established policies; log temperatures, dates
- Assist with labeling and packaging food donations

**GENERAL**
- Follow all agency and mandated guidelines related to security, safety, confidentiality, and all departmental policies and procedures
- Communicate residence rules to clients and enforce rules as necessary
- Other duties as assigned by President and CEO

**Experience and Skills**:

- Customer service skills with both clients and volunteers
- Ability to communicate and document clearly and professionally: both verbally and in writing
- Professional workplace appearance and conduct
- Some experience in commercial kitchen management and food preparation
- Flexible work schedule and dependability
- Effective time management

**Training and Education**:

- High school diploma or GED required
- Experience with food service preferred
- Must be able to function well under mínimal supervision
- High level of organization, communication, and customer service skills
- The Guest House of Milwaukee is an equal opportunity employer and service provider. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

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