Direct Service Shelter Staff

2 weeks ago

Milwaukee, United States Guest House of Milwaukee Full time
Job DescriptionJob DescriptionSalary:

Job Title: Direct Service Shelter Staff

Reports To: Residential Services Coordinator

FLSA Status: Part time:  3rd shift (10pm-7am) Friday-Monday

Compensation: $15 per hour. 


About Guest House of Milwaukee, the largest housing program provider in Wisconsin:

Since first opening our doors as a short-term emergency shelter in 1982 in the same location we stand today, Guest House of Milwaukee has grown to provide a full continuum of onsite and community-based programs that address the comprehensive, evolving needs of individuals experiencing homelessness and housing insecurity. This includes the only on-site behavioral health clinic in the region dedicated specifically to supporting the mental health needs of those seeking more stable housing.


Guest House has been committed to advancing responsive, client-centered solutions to the complex needs of our most at-risk and marginalized community members for more than 40 years by meeting them where they are. With a dedicated staff, outstanding partners, and deeply invested supporters, Guest House of Milwaukee is positioned to affect more substantive and lasting change within the communities we serve than ever before.


We are laser focused on our vision of a Greater Milwaukee community that ensures care and drives systemic change to overcome the root causes of homelessness. 


WHAT WE OFFER:

  • 11 paid holidays + your birthday paid
  • 3 weeks of vacation
  • 4 weeks of vacation after 1 year
  • Paid mental health days
  • Paid sick time
  • FREE disability insurance
  • FREE life insurance
  • Health, Dental & Vision Insurance
  • We are an eligible employer for public student loan forgiveness
  • Many advancement opportunities
  • And more

 

The Direct Service Shelter Staff is responsible for meeting the immediate needs of the guests.  A person in this position will actively participate in shelter activities that assist guests with their daily needs. A person in this position acts as messenger between the guests and internal case managers to effectively communicate guest needs.


Essential Duties & Responsibilities:

  • Customer service is critical to perform all tasks successfully
  • Greet all persons in a friendly, professional manner
  • Communicate residence rules to clients and enforce rules as necessary
  • Respond to questions and concerns from clients, staff, donors, volunteers, and guests
  • Collaborate with Facilities Coordinator as needed
  • Follow all agency and mandated guidelines related to security, safety and confidentiality
  • Handle admissions procedures regarding intake, late list and coordinated entry protocols
  • Responsible for security check of all guests to ensure safety in the building
  • Attend all department and all staff meetings
  • Model respectful conduct and interactions with guests, visitors and colleagues
  • Participate in and coordinate scheduled dorm sweeps with case management staff. Report on sweep findings and actions taken to case management
  • Ensure effective communication for guest information throughout all relevant departments
  • Sort, log and distribute mail to mailboxes
  • Document and review all relevant information in daily logs
  • Responsible for daily dining room and kitchen cleanliness
  • Answer phones
  • Perform tasks on the computer as needed, including checking and responding to emails
  • Perform other duties as assigned by Lead Direct Service Support Specialist and Manager of Residential Services.


Qualifications:

  • Experience and history working in human services environment, preferably working with male clients who have experienced homelessness
  • Ability to communicate clearly verbally and in writing
  • Must be proficient in basic Microsoft programs
  • Flexible work schedule
  • Effective time management


Training & Experience:

  • High school diploma or GED required


All Guest House of Milwaukee employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.


The Guest House of Milwaukee is an equal opportunity employer and service provider. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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