Shelter and Hotline Advocate

**Shelter and Hotline Advocate**

Full-time (40 hours), Shift: Tuesday, Thursday-Sunday 4pm-12am
- Days off would be Monday and Wednesday._

Sojourner Family Peace Center employs dedicated, hardworking professionals who want to be of service to others and make a difference in Milwaukee and surrounding communities. If you have a desire to help support survivors and work with passionate colleagues, whose personal and professional experience is as diverse as the clients we serve, this may be the position for you.
- Our Core Values Are: Respect. Diversity & Inclusion. Leadership & Accountability. Courage. Integrity._

**Overview**
- Under the direction of the Supervisor of Shelter Services or Supervisor of Hotline Services, the Shelter and Hotline Advocate provides safety, support, advocacy, resources, and communication to co workers and guests in shelter as well as callers/texters to the crisis hotline. In accordance with the mission of Sojourner Family Peace Center. This role is critical to ensuring best-case outcomes in crisis circumstances and situations. This role requires a high level of communication, critical thinking, problem solving, and de-escalation skills, while requiring mínimal supervision.
- **Total Rewards Program We Provide**

Competitive Pay, $18.00/hour

Medical, Dental and Vision Insurance

Short-Term Disability Insurance

Group Life Insurance

403B Retirement Plan with Generous Match

Comprehensive Wellness Program

Flexible Spending Accounts

Generous PTO Policy

5 Wellness Days in 2024

10 Paid Holidays

Therapy Dog on site twice a month

Employee Assistance Program

Voluntary Benefits through Colonial Life Insurance

Professional Development Opportunities

**What are the Job Responsibilities?**

**Shelter Responsibilities**
- Safety: Possess full knowledge of emergency and safety procedures across building policies and personal crisis and intervention.
- Communication: Assures effective communication between guests, case management, and other departments and documents guest needs, events, incidents, and concerns.
- Documentation: Complete and ensure documentation is properly and accurately being entered into data system. Assist in compiling statistics, communicating across teams, and completing required reports.
- Facilities: Complete formal safety checks of the Shelter and Shelter spaces such courtyard, hub, community rooms, bathrooms and other spaces. Monitor facilities to ensure that the shelter is clean, presentable and supplies are properly stocked at all times. Complete laundry as needed. Communicate safety hazards or broken items to facilities.
- Community Living: Verify and record assigned chores. Assist residents with cleaning common areas as needed. Monitor the ongoing activity throughout the shelter. Provide support and interpret and enforce house rules and procedures for the new and current residents.
- Meals: Assist and give orientation to Peace Dinner volunteers. Assist with meal set ups, clean ups, other kitchen procedures, and meal preparations as needed while maintaining a clean, safe, and orderly kitchen and food storage spaces. Maintain ServSafe certification as required.
- Support: Complete additional tasks requested by the Shelter and Hotline Leadership team. Support Shelter Program Coordinators and Lead Shelter and Hotline Advocates in updating and completion of resident’s tasks. Know current referral sources. Actively listen and provide a non-judgmental environment for residents.
- Intakes/Outtakes: Interview and complete the Intake process for new residents and facilitate the Outtake process for departing residents. Enter data for all residents who move in and move out immediately into database, communicate with team, and update boards as necessary.

**Hotline Responsibilities**
- Receive, disseminate, and record crisis, information/referral, jail release calls, and law enforcement calls. Review, complete and/or correct client forms and enter into the computerized data system. Maintain data integrity expectations.
- Safety: Possess full knowledge of emergency and safety procedures.
- Documentation: Complete and ensure documentation is properly and accurately being entered into data system. Assist in compiling statistics.
- Support: Know current referral sources and make referrals to other departments. Actively listen and provide a non-judgmental environment for residents.

**Other**
- Ability to work a regular schedule and have regular attendance at the workplace.
- Practice agency polices and safety in the workplace.
- Attend all mandatory meetings and trainings.
- Uphold and exhibit the agency’s Core Values.
- All other work-related duties and projects as assigned.

**Required Education and Experience**

High School Diploma or GED. Experience working with clients in crisis and/or who have experienced trauma. Knowledge of trauma informed care practices, confidentiality, and active listening as well as documentation.

**Preferred Education and Experience**