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Spa Receptionist
4 months ago
Description:
CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
**ACCOLADES**
- 2023 USA Today 10Best Readers' Choice Award - Top 10 Best Spa Resort
- 2022 Travel & Leisure World's Best Award - #5 Top Domestic Destination Spa
- 2022, 2021, 2020, 2019 USA Today 10Best Readers' Choice Award - Top 10 Best Wellness Retreat
- 2022 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
- 2022 US News & World Report, Best Hotels in the USA - #11 in Phoenix and #14 in Arizona
- 2022 OpenTable, Diners' Choice Award for Terras
- 2021 Conde Nast Traveler Reader's Choice Award - #5 Destination Spa in the US and named as a winner in the world's best destination spa list
- 2021 Travel & Leisure World's Best Award - #4 Top Domestic Destination Spa
- 2020 Travel & Leisure World's Best Award - #3 Top Domestic Destination Spa
- 2020 Conde Nast Traveler Reader's Choice Award - #6 Destination Spa in the US and named as a winner in the worlds best destination spa list (#21)
- 2020 TripAdvisor Traveler's Choice Award
- U.S. News & World Report Top 30 Wellness Destination Worldwide
- AAA Four Diamond Rating
- 2020 AAA Inspector’s Best of Housekeeping Award
**WHY YOU’LL LOVE WORKING AT CIVANA**
- Complimentary access to wellness classes & programming
- Complimentary shift meal
- Affordable health insurance starting the 1st of the month following hire date
- Generous Team Member & Friends & Family Resort rates and discounts
- 401K Retirement plan with Employer Matching
**Requirements**:
**IDEAL CANDIDATES**
We are seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and wellness, and an excitement for spa and hospitality.
**This is a part time regular position.**
**SUMMARY**
The receptionist is responsible for checking in guests, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary. The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as all computer programs. This person must perform a variety of daily tasks to keep the front desk functioning.
**Essential Functions**:
- Perform check-in procedures on a daily basis.
- Become proficient in Book4Time for operational needs
- Monitor current status of coupon, discount, and other promotional programs.
- Process guest charges and credit card vouchers.
- Verify all account postings and balances.
- Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure request has been resolved.
- Transfer charges and deposits to master accounts.
- Ensure daily shift checklists are complete.
- Stay informed of all Spa services offered at Civana Carefree.
- Ensure guest accounts are accurate and credit information is up-to-date.
- Cross train in other spa and retail front of house positions
- Inform management of any guest situations that come up daily.
- Communicate changes regarding guest accounts to all areas that may be affected throughout the resort.
- Must maintain a professional and friendly appearance and attitude at all times.
- Will assist guests in all areas of scheduling spa appointments in person and over the phone.
- Responsible for running daily reports.
- Maintain and balance cash bank at the end of every shift
- Adhere to given schedule
- Adhere to all policies and procedures as stated in the employee handbook
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must understand the basic principles of auditing, balancing, and closing out accounts.
- Must be able to respond to individual guest needs and adhere to Civana Carefree standards as written in the employee handbook.
- Must have excellent communication skills.
- Must know how to operate printers and various other office equipment.
- Must be able to prioritize tasks and handle multiple tasks simultaneously.
- Willingness to work flexible hours including days, evenings, weekends and holidays
- Must be customer service focused
**EDUCATION and/or EXPERIENCE**
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Prefer one-year office or other area of custom
