Deskside Support Specialist

2 weeks ago


Sugar Land, United States ABM Industries Full time

**POSITION REQUIREMENTS - ESSENTIAL FUNCTIONS, JOB KNOWLEDGE, EDUCATION/EXPERIENCE**:

- Work with users to resolve issues escalated from the Level 1 help desk
- Provide, where appropriate, training and educational information to users to assist them with the operation of ABM systems
- Testing and evaluation of new systems and software when required
- Identifying and implementing process improvements Ability to move/install monitors and technology equipment

**Education/Training**:

- Bachelor's Degree in Information Technology or related field desirable Microsoft Certified Technology Specialist certification is a plus

**Job Knowledge/Experience**:

- Experience with System Center Configuration Manager or other desktop management systems desirable
- Experience with testing and troubleshooting PC's
- Excellent customer relationship skills
- The ability to work with a small, highly agile team
- The ability to adapt to rapidly changing requirements and strategies
- Experience with ServiceNow is a plus

**Benefit Information**:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit:



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