Medical Support Assistant

3 weeks ago


Sugar Land, Texas, United States Department Of Defense Full time
Summary

About the Position: This Medical Support Assistant (Office Automation) position is located at Brooke Army Medical Center, Fort Sam Houston, Texas.

This is a Direct Hire Solicitation



Duties
  • Supervise front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.
  • Resolve non-complex patient complaints and problems; refers complex or difficult complaints to assigned Health System Specialist or clinic leadership; analyzes clinical practice using end of month reports.
  • Identify and solves administrative problems or devises alternatives to current procedures to improve operations; interacts with the clinic, department MTF staff to coordinate necessary support of assigned clinical service's operations.
  • Handle a variety of requests of a substantive, nontechnical or procedural nature, or where the information can be gathered from the files or other readily available sources.


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