Systems and Network Support Technician

2 weeks ago

Phoenix, United States MSP Hire, Inc. Full time

Want to be part of a groundbreaking IT solution that is the only one in the United States? Yes, seriously, we are doing that.

CTS Multifamily IT Solutions specializes in providing nationwide IT management and consulting services exclusively to the multifamily real estate industry. We are an extension of our clients, not just a hired service provider. We believe in the business goals of our clients and strive to deliver the best-in-class service on every call, every contact, and every day.

**The Role**

We are looking for a Systems and Network Support Technician to join our team.

In this role, you will be the main point of contact for our clients local to Phoenix and surrounding areas. You will provide high-level remote and on-site support for your designated clients.

You will also be overseeing the onboarding for a large client with multiple properties. We expect this role to do a lot of on-site work over the next few months including site and network survey, configuration, and setup.

**Other responsibilities include**:

- Communicate with vendors as needed to assist in problem resolution
- Provide guidance and assistance to local partners and vendors performing onsite support
- Maintain up-to-date documentation of clients’ IT infrastructure
- Assist CSS as needed with network onboarding for new clients
- Special projects as assigned
- Complete continuing education programs when available

**Qualifications**:

- Strong understanding and demonstrated business level support for Microsoft related technologies (M365, Active Directory, etc.)
- Experience troubleshooting, maintaining and installing servers and networking equipment (Hyper-V, DNS, DHCP, Firewalls, Switches, Wireless)
- Network cabling experience is a big plus
- MSP experience is a plus
- Property Management or Multifamily industry experience is a HUGE plus
- CompTIA A+ and Network+ or similar certifications required
- Excellent customer service, positive attitude, and professional demeanor
- Ability to communicate technical or complex concepts in a simple, straightforward manner

**Other Requirements**:
This is a hybrid work set up: work from home with frequent local travel around the Phoenix and surrounding areas.

**HR Information**:

- Salary: $60,000-$65,000 annually
- Full-time position
- Mileage reimbursement for onsite travel
- Health, Dental, and Vision Insurance provided (100% coverage for employees, 50% coverage for dependents)
- Schedule: Mondays-Fridays, 9am-6pm MT with 1 hour lunch
- Personal Days and PTO
- We have a client referral program with the opportunity to earn additional income.

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