IT Network and Support Technician

1 week ago


Phoenix, Arizona, United States Document Technologies of Arizona Full time
Job DescriptionJob Description

Managed Services Provider Looking for IT Network & Support Technician

Managed IT Services of Arizona provides solutions for today's office needs. Our product & service portfolio includes: Managed IT Services, Copier & Printer sales and services, and Digital/VoIP Premise & Cloud Phone Systems. We are seeking individuals to support our customers' IT needs.

Responsibilities:

The Network & Support Technician will be responsible for providing technical support for customer networks using Microsoft and Linux operating systems and a variety of application software as well as maintaining adequate knowledge of existing hardware and software in use to maximize efficiency of customers' networks and users' utilization of them. Specifically, the Network & Support would be responsible for:

  • Answering calls to the IT Help Desk.
  • Performing local & remote support for PC hardware & various applications.
  • Hardware setup, installation and configuration.
  • New user setup in Active Directory, email, ERP system, intranet, etc.
  • Server monitoring, maintenance and backups.
  • Setting up and configuring firewalls.

Requirements:

  • Minimum of one (1) years of directly related experience installing and managing Windows 7 or higher in a Client/Server environment.
  • Good verbal & written communication skills.
  • A detail-oriented individual that can be proactive and professional with their communication at multiple levels of the organization and with customers.
  • Exceptional problem solving, organizational, and interpersonal skills, with the ability to handle multiple projects simultaneously.
  • Assist in the design, development, and maintenance of various system applications.
  • Working knowledge of MS Windows, Office and Server operation and configuration.
  • Configure phone systems.
  • Mid-level IT support.
  • CompTIA A+ or Network+ or equivalent experience.

Experience with any of the following a plus:

  • Experience working for a Managed Services Provider
  • VMware/Hyper-V/Azure
  • Windows Server
  • 3CX
  • Network Design and Implementation
  • Firewall Configuration
  • Azure
  • O365
  • Network Cabling/Termination

Associates or Bachelor's degree in Information Technology a plus.

To qualified applicants:

  • Salary 45k to 60k
  • Employee health benefits
  • Paid Time Off
  • Training
Company DescriptionDocument Technologies of Arizona is locally owed company. We provide solutions for the business office. Our product & service portfolio include: Digital/VoIP Premise & Cloud Phone Systems, Managed IT Services, Copiers & Printers sales and services.Company DescriptionDocument Technologies of Arizona is locally owed company. We provide solutions for the business office. Our product & service portfolio include: Digital/VoIP Premise & Cloud Phone Systems, Managed IT Services, Copiers & Printers sales and services.
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