Csr / Routing / Management

2 weeks ago

Casa Grande, United States Medical Waste Disposal Full time

Looking to hire at our office located in CASA GRANDE.

**Job description**

**CSR/ Routing Dispatcher/ Possible Office Manager**

**Job Purpose**

We are looking for the BEST with a lot of room for Advancement

The Customer Service Rep (CSR)/Dispatcher for Medical Waste Services plays a vital role for the operations Team.

They are responsible for providing efficient administrative support and ensuring the smooth operation of our Medical / Hazardous Waste Services.

This position plays a crucial role in maintaining excellent customer relationships, supporting sales efforts, coordinating waste collection and disposal activities, managing financial transactions, ensuring compliance with regulations, and overseeing administrative processes.

**Duties and Responsibilities**

As a CSR/Dispatcher, you will play a crucial role in supporting our operations by overseeing various administrative tasks, including customer service, sales, dispatch coordination, accounts receivable/payable management, asset management, report generation, and document and procedure maintenance.
- Customer Service and Sales
- Provide exceptional customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Serve as the main point of contact for escalated customer inquiries and coordinate with internal teams to address customer needs promptly.
- Maintain sales records, update customer accounts, and provide exceptional sales tactics.
- Prepare and assist in the completion of quotes and proposals for all new and existing customers.
- Logistics
- Manages the scheduling and tracking of waste collection and disposal activities, ensuring timely service and customer satisfaction.
- Communicate with drivers to ensure efficient scheduling and resolve any issues that may arise.
- Monitor Supplies and Inventory daily and coordinate with team members to ensure the availability for efficient waste management operations.
- Prepare and maintain manifests and profiles in preparation for waste transport and disposal, ensuring compliance with all regulations and company policies.
- Serve as a point of contact for drivers and other team members to ensure excellent customer service and satisfaction.
- Training and Procedures:

- Assist in the training and onboarding of new employees, particularly in customer service and administrative procedures.
- Maintain up-to-date documentation of standard operating procedures, policies, and guidelines specific to County Waste Service.
- Ensure that all team members have access to accurate and relevant documents and provide updates as necessary.

**Qualifications include**:

- High school diploma or Higher.
- Proven experience in customer service, sales support, and administrative roles.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent written and verbal communication skills.
- Knowledge of accounting principles and experience with accounts receivable/payable functions.
- Familiarity with waste management, logistics, or related industries is a plus.
- Detail-oriented mindset with a focus on accuracy and quality.
- Ability to work both independently and collaboratively in a team environment.

**Pay: $22.00 - $25.00 per hour**

Expected hours: 40 - 45 per week.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Pay: From $25.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Physical setting:

- Office

Schedule:

- Monday to Friday

**Experience**:

- GAAP: 1 year (preferred)

Ability to Commute:

- Casa Grande, AZ (preferred)

Work Location: In person

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