Field Care Coordinator

2 weeks ago

Philadelphia, United States FreedomCare Full time

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others We are looking for a Field Care Coordinator_ _for our team in Pennsylvania.

**_ This is a hybrid role with a required commute of 2-3 days into one of the following offices: Philadelphia, PA or Pittsburgh, PA._**

**Position Overview**:
Working closely with waiver members, caregivers, and other stakeholders in the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

**Responsibilities**:

- Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan
- Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance
- Perform In-Home Assessments quarterly for all assigned cases on care
- Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver
- Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process
- Ensure compliance with provisional background checks
- Conduct internal audits of current on-care records to ensure compliance with state regulations
- Serve as an on-call backup for emergent patient situations where caregiver is not available
- Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage
- Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health (as identified during quarterly visits), any indications of abuse or neglect, etc.
- Perform additional home visits if the need is identified during the Care Team's review of Daily Notes or through other contact with the Participant or Caregiver
- Track all activities through entries into CRM (Salesforce)
- Function within the timeframes of a fast-paced home healthcare environment
- Performs other duties as required or assigned
- A Bachelor's degree or equivalent work experience
- HHA certification is a plus or willing to be trained
- Fluency in Spanish
- Two or more years of experience working with the frail or elderly disabled adults and caregivers
- 1-2 years of call center, telephonic outreach, customer service or other similar experience (required)
- 1-3 years of medical field experience and/or case management; experience updating and maintaining case notes
- The ability to assess patient health risk and any risk within the home
- The ability to exercise judgement independently and voice noticeable issues or trends
- Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers
- Strong problem-solving skills; able to identify issues and escalate when appropriate
- Excellent time management, critical thinking and active listening skills; able to multitask
- Possesses a high level of empathy and emotional intelligence
- Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

**Why work at FreedomCare?**

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others
- #INDHV_

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