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Case Manager
3 months ago
**No experience necessary.** We will train graduates with Bachelor's degree in: Sociology, Psychology, Human Services, Social Work, Criminal Justice, Behavioral Sciences.
This position is responsible for assisting Mercy House clients in obtaining and sustaining permanent housing by utilizing the Housing First Model. The Housing Solutions Case Manager is responsible for providing case management services and housing advocacy to clients that enter our system of care. This position reports directly to the Housing Solutions Supervisor.
**Position Responsibilities**:
*Housing Solutions Case Manager Responsibilities include but are not limited to the following:
I. Client/Service Delivery:
- Provide comprehensive Case Management services including intakes, housing stabilization plans, goals planning, linking, and monitoring
- Maintain case notes using the GIRP style format
- Provide tenant education, advocacy, and referrals to various services as needed
- Review and assess all assigned referrals and provide referral dispositions in a timely manner
- Develop an individual case management plan, including financial planning, and housing goals with recipient individuals and/or families
- Meet regularly with clients to track progress in the program and ensure they follow grant requirements.
- Complete and submit initial and monthly client reports in a timely manner
- Maintain case files up to date and ensure that all necessary client information is entered into HMIS in a timely manner
- Coordinate in-person visits with clients as necessary including but not limited to home visits, emergency shelters, homeless encampments, etc.
- Conduct Habitability Inspections in coordination with the Housing Solutions Agents as needed
- Assist clients with employment and housing related barriers
- Assist clients to build upon their strengths and recognize their needs in a respectful manner
- Be knowledgeable of community resources and link clients to such resources as needed
- Follow all case management policies within the agency
- Maintain a caseload as assigned by supervisor, the caseload will include housed clients and clients in the housing navigation stage.
- Participate in Coordinated Entry System meetings weekly, following all CES policies and procedures to request client matches and submit updates as needed
- Assist clients in searching for housing leads and facilitate relationships between landlords and clients
- Provide support and mediate landlord/resident issues as necessary to help client sustain their housing
- Complete re-certification of assistance as necessary and gather required documentation from clients
- Coordinate client services with vendors as needed.
- Attend MDT meetings as requested by contract administrator.
II. Team/Staff Relations:
- Work as a Mercy House team member with all staff, interns and/or volunteers in order to implement the mission and core values of the agency
- Attend and participate in staff meetings, supervision meetings, community meetings, and training workshops as needed
- Attend monthly meetings with the Housing Solutions team to discuss client progress, needs, and share resources
- Accept the responsibility for aiding the development of a positive team relationship with other case managers and upper management
III. Administrative:
- Keep accurate and updated documentation from all clients, including but not limited to stabilization plans, case notes, etc.
- Assist with program activities when necessary
- Develop new partnerships with other agencies in order to enhance current services
- Assist with any and all data collection systems
- Ensure the confidentiality and safety of case files and client information
- Ensure documents submitted on behalf of the client are valid and submitted on a timely basis
- Perform ad hoc projects as appointed by Housing Solutions Supervisor and/or Manager
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Mileage reimbursement
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- Are you related to or know any current/former employees of Mercy House? (Answer Required)
**Experience**:
- Mental Health Counseling: 1 year (preferred)
- Housing: 1 year (preferred)
- Case Management: 1 year (preferred)
Work Location: In person
