Warehouse Csr and Account Representative

4 days ago


La Porte, United States Overland Full time

_About Us:_

Since 1976, Overland has been at the forefront of the transportation industry, offering unparalleled services to clients in Houston, Dallas, and beyond. We pride ourselves on our dedication to excellence, operating with a fleet of both asset-based trucks and owner-operators. Our commitment to delivering top-notch logistics solutions has made us a trusted partner for businesses of all sizes.

At Overland, we believe in fostering a culture of innovation, reliability, and customer satisfaction. Our team works tirelessly to ensure that our clients' logístical needs are met with the highest standards of service. From local and regional drayage to transloading and warehouse distribution, we provide comprehensive solutions tailored to meet the unique demands of our customers.

As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our legacy of excellence. If you are passionate about customer service and logistics, and are eager to be part of a dynamic and supportive work environment, Overland is the place for you.
- Job Summary:_
- Key Responsibilities:_

**Customer Account Management**:
Serve as the primary point of contact for assigned customer accounts.

Develop and maintain strong relationships with customers to ensure satisfaction and retention.

Address customer inquiries, concerns, and requests promptly and effectively.

Monitor and manage customer accounts to ensure all services are delivered as per agreements.

**Order Processing and Coordination**:
Process customer orders, ensuring accuracy and timeliness.

Coordinate with warehouse staff to ensure orders are picked, packed, and shipped correctly.

Track shipments and provide customers with updates on order status.

Resolve any issues related to order fulfillment, delivery, and product quality.

**Communication and Reporting**:
Communicate with customers regarding order status, inventory levels, and any potential issues.

Prepare and present regular reports on account activities, order status, and customer feedback.

Collaborate with internal teams to ensure effective communication and problem resolution.

**Inventory Management**:
Assist in monitoring inventory levels and coordinating with customers for restocking needs.

Ensure accurate inventory records and assist with periodic inventory audits.

**Problem Resolution**:
Address and resolve any customer complaints or issues related to warehouse services.

Work closely with the warehouse team to identify and implement solutions for recurring problems.

**Qualifications**:
Associate's or bachelor's degree in business, logistics, or related field preferred.

Proven experience in customer service, account management, or a related role, preferably within a warehouse or logistics environment.

Excellent communication and interpersonal skills.

Strong organizational and time management abilities.

Proficiency in Microsoft Office Suite and experience with warehouse management systems (WMS) or related software.

Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

Problem-solving skills and the ability to remain calm under pressure.

Attention to detail and a commitment to providing excellent customer service.

**Benefits**:
Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan

Opportunities for professional development and career growth

Pay: $45,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Microsoft office: 2 years (preferred)
- Supply chain: 3 years (required)
- warehouse: 3 years (required)
- Microsoft Excel: 2 years (preferred)

Work Location: In person


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