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Iad Wheelchair Lead Agent

4 months ago

Dulles, United States ABM Industries Full time

The APA LEAD will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of Supervisors. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is expected that will report performance issues to the Supervisor.

**Specific Duties/Essential Job Functions**: (Other duties may be assigned)
- Perform all tasks and duties required of your team
- Provide leadership and direction to team members
- Assure the highest quality of customer satisfaction
- Provide open communication between field employees and management
- Provide positive coaching to team members
- Assist the Supervisor and Shift Manager in the directing and supervising of field employees.
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities. Miscellaneous duties as assigned.

**Supervisory Responsibilities**:

- Front lines employees on designated accounts and shift

**Other**:
**Physical Demands**:

- The individual may be required to stand and walk for the majority of the work shift.
- Individuals may be required to lift and /or push up to 75 pounds or more for the majority work shift.

**Work Environment**:

- The work environment may have a moderate to high noise level.
- May require exposure to outside weather conditions.

**Specific Job Knowledge, Skill, and Ability**:
**Language Skills**:

- Ability to communicate effectively in English and your first language.
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
- Must also possess and utilize effective listening skills.

**Math Skills**:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

**Reasoning Ability**:

- Ability to deal with problems involving several concrete variables in standardized situations.

**General Company Requirements**:

- Employees must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
- Employees must comply with and enforce all guidelines and policies outlined in the Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employees must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

**Education**:
High School Diploma or GED preferred.

**Experience**:
Prefer at least one year experience in Aviation in the position you wish to be lead.

**Overall**:

- Must be 18 years of age or older.
- Must be able to communicate with at least basic English skills (reading, writing, and speaking)
- Must meet all requirements to receive **required airport SIDA badge, and Customs Seal **, including successful completion of a background check and ten-year work history.

For the SIDA Badge Application (Airport Badge: Required by TSA, MWAA and CBP) purposes, must have the following documents in case we move you forward for the next steps:

- Identification with Current Address (Choose one)**
- State ID
- Driver's License
- Citizenship Verification (Choose one)**
- **US Citizens**:US Passport or US Birth Certificate/Naturalization WITH SSN
- **Foreign Nationals**:Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
- EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)

**Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

**Basic Qualifications:
- Must be 18 years of age or older
- No high school diploma, GED, or college degree required
- No experience is required and on-the-job training provided

**Preferred Qualification:
- One (1) year of customer service experience preferred

**Responsibilities:
- Follow safety precautions at all times while transporting passengers
- Positive interpersonal interaction with passengers
- Comply with all client and/or site security requirements and processes
- Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
- Assist passengers with baggage retrieval and transport, if necessary
- Coordinate assignments with dispatchers and gate Agents, if necessary
- Complete thorough Incident Reports

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