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Customer Service Associate

5 months ago

Goleta, United States Moss Motors, Ltd. Full time

JOB POSTING
- **Customer Returns Associate**_

**FSLA Status**: Full-Time Non-Exempt

**Compensation**: Hourly Range of $18.00 to $19.00 DOE

**Department**: Quality Assurance - 256

**Report to**: Quality Assurance Manager

Moss Motors is seeking an individual to fill a Customer Returns Associate position at our Goleta Warehouse site.

Job Duties:

- Collect return packages from the Receiving area. Drop off company mail in the Administration office.
- Create and initiate the Moss Motors internal return documentation Sales Credit Memo
- Visually inspect packages and note possible shipping damage and document damage returns on SCM and record following the UPS six-point procedure.
- Review return documentation supplied with return product.
- Inspect returned product condition while keeping the customer comments in mind with the emphasis of determining the disposition of the product. Note any damage, signs of use or missing components on SCM.
- Make the decision on the correct disposition action such as Back to Stock, Return To Vendor, Scrap or if the product does not meet Moss Motors return or warranty policy place part(s) in the holding area and note on SCM.
- Determine the correct internal warehouse location to stock parts based on product action disposition such as Warehouse One or Warehouse One Returns.
- Record issues reported by customer as well as any issues noted while performing the receipt inspection on the SCM. Note any recommendation on approval or denial of return as needed.
- If necessary, repackage return product and place product in appropriate location
- Assist the Customer Service department with any questions or clarification required to process the clerical action of the return process.
- Physical scrapping of product that has been adjusted out of inventory.
- All other duties as assigned.

**Required Skills**:

- Organization and accountability.
- Good written and verbal communication skills.
- Good interpersonal skills and ability to work with others as a team.
- Ability to reason and negotiate with others.
- Basic math skills required.
- Meet physical Requirements as noted in job description.

We offer excellent benefits:

- Medical & Dental PPO
- Vision, Life Insurance
- Matching 401k, Holidays, Vacation and Sick Time Off

If you are interested in working for Moss Motors, please contact Marissa Garcia at 805.746.7055

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance

Experience level:

- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person