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Network Operations Technician
4 months ago
**Title**:Network Operations Center Technician
**Department**: Network Operations Center
**Location**:Audubon, PA, USA
Position is for a Network Operations Center Technician that will have a wide reaching role within our Main Corporate Office in Norristown/Audubon Pa.
**Duties and Responsibilities**
- Monitor voice switch for correct operation. Navigate and interpret status displays.
- Interact with vendors and customers for problem notification and resolution.
- Troubleshoot customer voice, VoIP (hosted PBX), and data issues in a timely fashion while.
- Coordinate with other Network Operations Center staff for weekly-rotating 24×7 on-call coverage. This includes carrying a issued cell-phone and laptop for on-call hours.
- Maintain DNS, domain name, and IP registrations, updating of databases, SWIP registrations. Manage shared web services and certificates.
- Backup dispatch to customer and core locations.
- Perform emergency visits to customer and core network locations.
- Perform Internal Windows Desktop and Server management duties including; local software installation and configuration support, server updates and audits
**Required Skills**:
- Knowledge and understanding of Telecommunications including:
- Windows Webserver
- MySql
- POTS, Trunks, ISDN PRI, DID, DMARC, Smart Jacks, Wiring, 66 Blocks, etc.
- Extensive knowledge and understanding of VoIP and Hosted PBX systems including:
- Extensions, ring groups, call queues, auto attendants, IVRs, call parks, conference bridges, intercoms, paging, overhead paging, Poly business/desk phones (SoundPoint and VVX), Poly conference phones (SoundStation and Trio), Panasonic cordless phones, Yealink phones, etc.
- Have experience with Adtran IADs, how to provision and troubleshoot them.
- Able to troubleshoot TCP/IP networks/services and understand concepts.
- Able to troubleshoot static and dynamic routing.
- Experience with the following:
- Circuits and related troubleshooting.
- PBX features and concepts.
- Windows 7, 10
- Windows Server Management
- Cisco IOS and Cisco NX-OS
- LAN environments.
- DNS & DNS concepts.
- Web hosting & Web hosting concepts.
- Firewall concepts
- VPN concepts
- Windows desktop support
- Perseverance with vendors for aggressive problem resolution.
- Familiarity with common administration tasks for both UNIX and Microsoft servers.
**Education**
- Associates degree in related discipline, preferred. CCNA preferred or related experience.
Pay: $55,000.00 - $60,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
**Experience**:
- Computer networking: 1 year (required)
- LAN: 1 year (required)
Security clearance:
- Confidential (preferred)
Ability to Commute:
- Norristown, PA 19403 (required)
Ability to Relocate:
- Norristown, PA 19403: Relocate before starting work (required)
Work Location: Hybrid remote in Norristown, PA 19403
