Call Center Representative
4 weeks ago
**Agents will receive 20 - 30 calls per shift **and provide support for products and services and triage the customer’s issue. Agents will collect outstanding balances, correct verification and eligibility issues, troubleshoot, track and place orders, and address general customer questions.
**$16.50 per hour + 20% shift Differential for hours after 5PM and ALL DAY SATURDAY.**
**Training Schedule: [1 MONTH] : Monday - Friday: 9 AM - 5 PM**
**Production Schedule: Monday - Friday | Tuesday - Saturday**
**11:00 AM - 7:30 PM**
**11:30 AM - 8:00 PM**
**Attendance is the highest priority.**
**Please note a background check and drug screening will be required.**
**Experience and Skills**:
- Minimum 1-2 years of data entry and call center experience.
- Data Entry Skills
- MS Office Experience.
- Ability to multitask across multiple systems.
- Chat etiquette.
- Good grammar
- Ability to type minimum of 25 WPM
- Attention to detail.
**You will be eligible for**:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Tuition Reimbursement
- 401(k) or retirement plan
Pay: $16.40 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Ability to Relocate:
- Bethlehem, PA 18015: Relocate before starting work (required)
Work Location: In person
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