Call Center Representative-US

3 weeks ago


Bethlehem, United States Sequential Technology International Full time
Job DescriptionJob Description

Our Mission

We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.

Agents provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. This role will provide phone/and or computer-based support to customers to help resolve product issues, answer account and billing questions, or handle customer concerns for a nationwide wireless broadband network dedicated to public safety.

Pay Rate: $16.50 per hour with 20% shift differential for hours after 5PM and Saturdays & Sundays

General Responsibilities:

Inbound Agent takes calls from the inbound queue, triages the customer’s issue, and works to resolve. This is accomplished by collecting outstanding balances, correcting verification and eligibility issues, running troubleshooting, tracking, and placing orders, and addressing general customer questions.

Experience and Skills:

  • Minimum 1-2 years of data entry and call center experience.
  • MS Office Experience.
  • Ability to multitask across multiple systems.
  • Minimum of 2 years of inbound customer service experience.
  • Customer Hours of operation could change at any time making flexibility a must.

You will be eligible for:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Tuition Reimbursement
  • 401(k) or retirement plan

Sequential Tech - Join us on a journey of growth and opportunity- where your career can flourish from within We are a growing company where over 90% of our management was promoted from within



  • Bethlehem, United States Sequential Tech Full time

     Our MissionWe are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business.  We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.Agents provide potential and existing customers...


  • Bethlehem, United States Sequential Tech Full time

    Job DescriptionJob Description Our MissionWe are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business.  We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.Agents provide...


  • Bethlehem, United States Sequential Technology International Full time

    Job DescriptionJob DescriptionOur MissionWe are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.**This is a remote...


  • Bethlehem, United States St. Lukes Health Network Full time

    ***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and...


  • Bethlehem, United States myHR Partner Full time

    ** Customer Service Representative** Customer Service Bethlehem, PA **Description** 41% of Americans currently have medical debt. Thats crazy! At **AblePay Health**, our customers are our members, and we are on a mission to help them with the epidemic of rising healthcare costs. To support our rapid growth, were on the hunt for a values-driven **Customer...

  • Network Engineer-US

    4 days ago


    Bethlehem, United States Sequential Technology International Full time

    Job DescriptionJob DescriptionOur MissionWe are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.The Network Engineer...

  • Sales Representative

    1 month ago


    Bethlehem, United States Master's Home Solutions Full time

    In-home Sales Representative Master’s Home Solutions of Lehigh Valley is a 3rd Generation Family-Owned business since 1957! We specialize in Roofing, One-Day Bath Installs, Windows, Doors, Siding, and SOLAR! We service around an hour and a half radius around our office in Bethlehem, Pa! We’re looking for hard-working individuals to join our sales team!...


  • Bethlehem, United States Wurth Baer Supply Company Full time

    **Würth Baer Supply Company** is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is roughly $300M and has 20+...


  • Bethlehem, United States Wurth Baer Supply Company Full time

    **Würth Baer Supply Company** is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is roughly $385M and has 30 distribution...


  • Bethlehem, United States Goldfish Swim School - Bethlehem Full time

    **Full Disclosure**: **Summary**: Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. **Job Requirements**: - Ability to work with children - Ability to work with...


  • Bethlehem, United States Diocese of Allentown Full time

    **DIOCESE OF ALLENTOWN** - Cemeteries_ **Position Description** **Job Title**:Family Service Representative **Reporting Functions**: Reports to Director of Cemeteries **Job Function**: Responsible for producing sales of property products and services offered by Cemeteries, and developing long-lasting relationships with families. The Family Services...


  • Bethlehem, United States Univest Financial Corporation Full time

    Overview: Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.7 billion in assets under management and supervision (as of December 31, 2023). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and...


  • Bethlehem, United States Military Resource Group Full time

    We are seeking a motivated and enthusiastic Junior Sales Representative to join our team!This is an entry-level position with opportunities for growth and advancement within the company. This position targets an individual with military background as you will be working for a veteran-owned business, but open to non-military individuals as well.This position...


  • Bethlehem, United States Military Resource Group Full time

    We are seeking a motivated and enthusiastic Junior Sales Representative to join our team!This is an entry-level position with opportunities for growth and advancement within the company. This position targets an individual with military background as you will be working for a veteran-owned business, but open to non-military individuals as well.This position...

  • Sr HR Representative

    2 weeks ago


    Bethlehem, Pennsylvania, United States DPDHL Full time

    *Must be bilingual in English and SpanishSr HR RepresentativeDo you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business and people related issues?Do you take an energetic and influential approach to bring challenge and perspective to a business agenda?Would you get job fulfillment by playing a pivotal...


  • Bethlehem, United States Goldfish Swim School - Bethlehem Full time

    Job DescriptionJob DescriptionFull Disclosure:We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements only.Summary:Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point...


  • Bethlehem, United States Sunfinity Llc Full time

    Job DescriptionJob Description Sunfinity is a leading provider of solar energy solutions, committed to delivering sustainable and cost-effective energy solutions to homeowners and businesses alike. With a focus on innovation and customer satisfaction, we strive to make renewable energy accessible to everyone.Job Description:As a Sales Representative at...


  • Bethlehem, United States Eastern Engineered Wood Products Full time

    Eastern Engineered Wood Products, a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade, is seeking a kind, motivated, and detailed-oriented Customer Service Representative. We are a family-owned business that takes pride in providing quality products and service. We strive to learn and grow,...


  • Bethlehem, United States Eastern Engineered Wood Products Full time

    Job DescriptionJob DescriptionEastern Engineered Wood Products, a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade, is seeking a kind, motivated, and detailed-oriented Customer Service Representative. We are a family-owned business that takes pride in providing quality products and service. We...


  • Bethlehem, United States Sunfinity Llc Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementTraining & developmentSunfinity is a leading provider of solar energy solutions, committed to delivering sustainable and cost-effective energy solutions to homeowners and businesses alike. With a focus on innovation and customer satisfaction, we strive to make renewable...