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Call Center Representative

4 months ago

Bethlehem, United States Sequential Technology International Full time
Job DescriptionJob Description

Our Mission

We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.

Agents provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. This role will provide phone/and or computer-based support to customers to help resolve product issues, answer account and billing questions, or handle customer concerns.

General Responsibilities:

Agent's provides support for products and services, triages the customer’s issue, and works to resolve. This is accomplished by collecting outstanding balances, correcting verification and eligibility issues, running troubleshooting, tracking, and placing orders, and addressing general customer questions.

Schedule: Any time between 10am to 8pm, Monday thru Friday, Tuesday thru Saturday, Thursday thru Monday, Friday thru Tuesday

Pay Rate: $16.50

Experience and Skills:

**Attendance is the highest priority

  • Minimum 1-2 years of data entry and call center experience.
  • Data Entry Skills
  • MS Office Experience.
  • Ability to multitask across multiple systems.
  • Phone etiquette
  • Good grammar
  • Ability to type minimum of 20 WPM
  • Attention to detail
  • Minimum of 2 years of inbound customer service experience.

You will be eligible for:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Tuition Reimbursement
  • 401(k) or retirement plan
  • Sign-On Bonus

Sequential Tech - Join us on a journey of growth and opportunity- where your career can flourish from within We are a growing company where over 90% of our management was promoted from within