Hotel General Manager

3 weeks ago

Phoenix, United States Cobblestone Hotel & Suites located in Wickenburg, AZ!! Full time

Slate Hospitality Group, LLC is recruiting an experienced and motivated **Hotel General Manager** for our **Cobblestone Hotel and Suites** in Wickenburg, AZ

The general manager is the glue that holds all moving parts of our business together. As a manager, you are expected to provide day-to-day leadership and direction by maximining financial returns, driving development of team members, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel in the local community, all while maintaining operational and guest services standards as defined by Cobblestone Hotels and Slate Hospitality Group, LLC.

**FINANCIALS & ACCOUNTING**
- Analyze financials and data to drive revenues, future profitability, and maximum return on investment.
- Ensure all accounts are reconciled on a weekly basis and oversee the process of any overdue accounts.
- Review accounts payable daily and submit weekly.
- Use distribution channels and technology platforms to drive revenue and maximize market share.
- Ability to understand profit and loss statement, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories, and general accounting procedures.

**TEAM DEVELOPMENT.**
- Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee any salary, disciplinary or staffing/human resources related actions in accordance with rules and policies.
- Monitor day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
- Educate and train all team members in compliance with federal, state and local laws and safety regulations.
- Guarantee staff are properly trained and have the tools and equipment to carry out job duties.
- Ensure knowledge of all employee paperwork, handbooks, and policies is complete and enforced.
- Promote teamwork and quality service through daily communication and coordination with departmental management.
- Follow all labor laws in accordance with state and federal regulations.

**GUEST EXPERIENCE.**
- Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Drive improvement in guest satisfaction goals.
- Demonstrate brand loyalty by maintaining compliance with all required brand and service standards, and license agreement mandates.
- Make time to interact with guests, solicit feedback and build relationships.
- Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
- Audit and oversee the accuracy of all guest billing.
- Inspect rooms daily to ensure that housekeeping maintains quality.

**RESPONSIBLE BUSINESS.**
- Ensure that Cobblestone Hotels and Slate Hospitality Group, LLC standards are embraced and practiced by all team members, including oneself.
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements.
- Maintain relations with outside contacts.
- Act as public relations representative to raise awareness of the hotel and brand in the local community. Drive team member involvement in community organizations, activities and businesses.
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
- Develop and maintain rapport with competitive hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.
- Know and follow all safety standards and procedures.

**SALES & MARKETING.**
- Responsible for acquiring and maintaining a solid base of customers and accounts and for attaining a high occupancy and level of profitability.
- Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel agents, as well as other local and state organizations that could result in potential business for the hotel.
- Actively seek high revenue accounts and work to maintain a high level of business.
- Acquire and maintain a solid base of accounts towards attaining the property’s budgeted profit levels.
- Responsible for the development of a comprehensive property marketing plan and annual sales forecast.
- Handle all reputation management responsibilities for various websites, and promptly handle any complaints.
- Prepare a written sales call report on all outside calls made each week.
- Maintain an updated sales filing system.
- Follow-up on all meeting functions with the customer contact person and solicit future business.
- Responsible for third party requests, CVB bids and Hotel Planner.
- Assists in training employees on proper upselling techni

  • Hotel General Manager

    2 days ago

    Phoenix, United States Holiday Inn Express Phoenix Airport North Full time

    **Hotel General Manager** Nestled in the heart of Phoenix, Arizona, our Holiday Inn Express & Suites boasts 128 modern and comfortable rooms, providing guests with a welcoming stay and exceptional service. We are currently seeking a dedicated and experienced **General Manager** to lead our team and ensure the continued success of our hotel. **Role...

  • Assistant General Manager

    4 weeks ago

    Phoenix, United States Sunridge Hotel Group Full time

    Job DescriptionJob DescriptionJob Duties:Provides a clean, well-maintained hotel by supervising any or all of the following departments Housekeeping, Laundry and Maintenance Operations, Guest Services, Food and BeverageSchedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancyCoordinates...

  • Hotel Assistant General Manager

    3 weeks ago

    Phoenix, United States Hampton Inn & Suites Full time

    Embark on an exciting journey in the hospitality industry at Hampton Inn & Suites Phoenix Downtown, now hiring a Hotel Assistant General Manager! **This position comes with a $1,000 SIGN ON BONUS!!** The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all...

  • General Manager Hotel

    3 weeks ago

    Phoenix, United States La Quinta Phoenix North Full time

    Job Summary: **Duties**: - Manage all aspects of the hotel operations including front desk, housekeeping, maintenance, and food services - Oversee staff scheduling, training, and performance evaluations - Ensure guest satisfaction by addressing complaints and resolving issues promptly - Monitor hotel revenue, expenses, and budgets to achieve financial...

  • Hotel Assistant General Manager

    4 weeks ago

    Phoenix, United States Hampton Inn & Suites Full time

    Job DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Hampton Inn & Suites Phoenix Downtown, now hiring a Hotel Assistant General Manager!***This position comes with a $1,000 SIGN ON BONUS!!***The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary...

  • Hotel Assistant General Manager

    1 week ago

    Phoenix, United States NCG Hospitality Full time

    Embark on an exciting journey in the hospitality industry at Hampton Inn & Suites Phoenix Downtown, now hiring a Hotel Assistant General Manager! ***This position comes with a $1,000 SIGN ON BONUS!!*** The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all...

  • Hotel Assistant General Manager

    4 weeks ago

    Phoenix, United States NCG Hospitality Full time

    Embark on an exciting journey in the hospitality industry at Hampton Inn & Suites Phoenix Downtown, now hiring a Hotel Assistant General Manager! ***This position comes with a $1,000 SIGN ON BONUS!!*** The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all...

  • Hotel Assistant General Manager

    3 weeks ago

    Phoenix, United States Hampton Inn & Suites Full time

    Job DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Hampton Inn & Suites Phoenix Downtown, now hiring a Hotel Assistant General Manager!***This position comes with a $1,000 SIGN ON BONUS!!***The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary...

  • Hotel Operations Supervisor

    2 weeks ago

    Phoenix, United States Metro Phoenix Hotel Full time

    We are looking for a qualified, energetic, goal-oriented Operations Supervisor for a Mid-Sized Limited-Service Property. The Operations Supervisor will be responsible for assisting the General Manager in the successful operation and administration of all hotel departments to include: - Train, schedule, coach and support associates, ensuring they perform in...

  • Hotel Manager

    4 weeks ago

    Phoenix, United States Highgate Hotels Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Hotel Manager

    3 weeks ago

    Phoenix, United States Highgate Hotels Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Hotel Manager

    4 weeks ago

    Phoenix, United States Highgate Hotels Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Manager

    4 weeks ago

    Phoenix, United States Holiday Inn & Suites Phoenix Airport North Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Manager

    4 weeks ago

    Phoenix, United States Holiday Inn & Suites Phoenix Airport North Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Manager

    3 weeks ago

    Phoenix, United States Holiday Inn & Suites Phoenix Airport North Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • General Manager

    3 weeks ago

    Phoenix, United States The Global Ambassador Hotel Full time

    Job DescriptionJob Description Why The Global Ambassador? Competitive Pay  Medical, Dental and Vision Coverage Paid time Off Entrepreneurial Spirit Limitless Growth   Who We Are Hospitality refined for a global mindset.  The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant...

  • General Manager

    1 month ago

    Phoenix, United States The Global Ambassador Hotel Full time

    Job DescriptionJob Description Why The Global Ambassador? Competitive Pay  Medical, Dental and Vision Coverage Paid time Off Entrepreneurial Spirit Limitless Growth   Who We Are Hospitality refined for a global mindset.  The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant...

  • General Manager

    2 weeks ago

    Phoenix, United States Homewood Suites Phoenix - Biltmore Full time

    The _**_Homewood Suites Phoenix - Biltmore _**_is looking for an enthusiastic _**_General Manager_**_ to join our team. Managed by Crestline Hotels and Resorts, our hotel offers competitive wages, great benefits and provides a positive workplace for all our employees._ **Overview**: Crestline Hotels & Resorts is currently hiring for a** General Manager.**...

  • Hotel Cleaning Supervisor

    2 weeks ago

    Phoenix, United States The Hotel Task Force Full time

    Must speak Spanish and English. $24 Per Hour. Rotating Shifts. Must be experienced. - Manages Over Night Cleaners - Participates in daily inspections of common areas and kitchens - Manages Dishwashers and kitchen breakdown team - Trains and develops staff - Creates and manages schedules 3 Years Hotel Supervisor Experience Cleaning Supervisor...

  • Engineer - Hotel Maintenance

    3 weeks ago

    Phoenix, Arizona, United States AC Hotel Phoenix Biltmore Full time

    Job SummaryInformación disponible en español a continuación.The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible for participating in the preventative maintenance program handling guest requests and other work orders as assigned. He/she is also...