Business Operations Manager

2 weeks ago

Riverside, United States Heritage Health Network Full time

Heritage Health Network (HHN) is a pioneering healthcare organization dedicated to enhancing the health and wellness of vulnerable populations in Los Angeles, Riverside, and San Bernardino counties. We deliver high-touch, person-centered services by providing Enhanced Care Management (ECM) to individuals at risk of hospitalization, supporting birth equity, and assisting those at risk of or living with limb loss.

**Role Overview**:
Heritage Health Network is seeking a dynamic and experienced Practice Manager for Business Operations to lead our healthcare practice's administrative and operational management. In this pivotal mid-level management role, you will coordinate daily operations, supervise staff, ensure compliance with health plan requirements, and contribute to business growth. You will collaborate with medical health plans and clinical staff to ensure accurate documentation and seamless patient care.

**Key Responsibilities**:

- Administrative Management:

- Coordinate daily administrative operations to optimize workflow and ensure quality care.
- Develop and enforce office policies and procedures.
- Supervise administrative staff and ensure accurate billing processes.
- Staff Supervision and Development:

- Recruitment, training, and mentorship of staff members.
- Conduct performance evaluations and foster a collaborative work environment.
- Overseas Team Management: Train, supervise, and manage the performance of an overseas team.
- Financial Management:

- Implement strategies to optimize revenue generation.
- Coordinate billing processes and collections.
- Regulatory Compliance:

- Ensure compliance with healthcare laws, regulations, and health plan requirements.
- Conduct regular audits to identify compliance risks and opportunities for improvement.
- Ensure proper documentation on claims to meet health plan guidelines.
- Patient Relations:

- Develop patient engagement initiatives and coordinate outreach activities.
- Collaborate with clinical staff to ensure seamless patient care.
- Business Development, Operations, Facilities/Property Management, and Marketing:

- Identify opportunities for business growth and development.
- Develop and implement marketing strategies to attract new patients.
- Track and analyze marketing metrics to optimize efforts.
- Manage business tenants, facilities, buildings, and property.
- Workflow Optimization:

- Establish workflows and ensure efficient administrative processes.
- Implement Lean and Six Sigma principles to streamline operations and enhance productivity.
- Monitor and refine processes to maintain high standards of care and service.

**Qualifications**:

- A combination of relevant experience and/or education (open to both).
- Previous experience in medical practice management is required.
- Strong knowledge of healthcare laws, health plan requirements, and regulations.
- Familiarity with Lean and Six Sigma methodologies is a plus.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage budgets and optimize revenue generation.
- Strong analytical and problem-solving skills.
- Project Management Experience is a plus

**Benefits**:

- Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.
- Sick Time and Paid time off.
- Paid Holidays
- Work Flexibility: Opportunity to work from home several days a week.
- Compensation and Incentives: Competitive salary with annual merit increases
- Quarterly Bonus opportunities
- Career Development: Opportunities for career advancement and professional development

Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance patient and employee experiences. Join us in making a lasting impact on community health.

**Job Types**: Full-time, Part-time

Pay: $25.00 - $38.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift

Work setting:

- Hybrid work

**Education**:

- Bachelor's (preferred)

**Experience**:

- Management: 2 years (required)

Ability to Commute:

- Riverside, CA 92501 (required)

Ability to Relocate:

- Riverside, CA 92501: Relocate before starting work (preferred)

Work Location: Hybrid remote in Riverside, CA 92501

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