Customer Experience Specialist
2 weeks ago
Summary
**Responsibilities**:
- Provide exceptional customer service to clients through inbound and outbound calls
- Assist customers with inquiries, concerns, and requests
- Effectively communicate product information and promotions to customers
- Utilize data entry skills to accurately update customer information in the system
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
**Experience**:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Bilingual in Spanish and English is a plus
- Ability to effectively communicate with customers from diverse backgrounds
- Experience with outbound calling and upselling is an asset
We offer competitive pay and benefits packages for our Customer Specialists. Join our team today and make a difference in the lives of our valued customers
**Job Type**: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 15 - 20 per week
**Benefits**:
- Flexible schedule
- On-the-job training
- Referral program
Experience level:
- 2 years
Shift:
- 4 hour shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
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