Customer Experience Specialist

2 weeks ago


Stoneham, United States British Swim School of North Shore Full time

Summary

**Responsibilities**:

- Provide exceptional customer service to clients through inbound and outbound calls
- Assist customers with inquiries, concerns, and requests
- Effectively communicate product information and promotions to customers
- Utilize data entry skills to accurately update customer information in the system
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities

**Experience**:

- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Bilingual in Spanish and English is a plus
- Ability to effectively communicate with customers from diverse backgrounds
- Experience with outbound calling and upselling is an asset

We offer competitive pay and benefits packages for our Customer Specialists. Join our team today and make a difference in the lives of our valued customers

**Job Type**: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Flexible schedule
- On-the-job training
- Referral program

Experience level:

- 2 years

Shift:

- 4 hour shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Work Location: In person


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