Automotive Pickup

Automotive Pickup and Delivery Specialist / Service Support

$18.00 Per Hour + Great Benefits

No weekends

Good Driving Record Required

Stoneham Ford is seeking to hire a Pickup and Delivery Specialist who will pick up and deliver customers’ vehicles from and to their address as well as assist with shuttle and other driving duties. This is a customer-facing position, so a neat, clean appearance is required. We are looking for someone who is customer service-focused and a great team player. We value our employees and invest in their success.

Retirees and Veterans are encouraged to apply

Hours: 7am - 4pm 

Benefits:

·        
$18.00 per hour

·         Medical, Dental, and Vision insurance

·         401(k)

·         Paid vacation

·         No weekends

·         Closed on Sundays

·         Career advancement opportunities

Responsibilities – Pickup and Delivery Specialist:

·         Pick up and deliver customers’ vehicles from and to their address

·         Utilize Ford’s authorized cell phone application to facilitate all pickups and deliveries.

·         Make calls and coordinate with the customers before pick-up and delivery

·         Inspect the customer’s vehicle upon pick up

·         Provide high quality service to every customer

·         Read, understand and follow the Stoneham Ford Employee Handbook

·         Maintain work areas, ensuring a clean and professional appearance

·         Wear approved uniform to each shift, ensuring a clean and professional appearance

·         Maintain a positive, approachable attitude when working with internal and external customers or co-workers

·         Maintain a good working relationship with all departments

·         Obey all traffic laws

·         Maintain maintenance on vehicle used for pickup & delivery, reporting any major failures to Service Manager

·         Observe all Federal, state, local and company safety rules and regulations

·         During downtimes assist Service Department with, parking vehicles, cleanliness of customer areas and mobile experience tasks

·         Keep open communication with Mobile Experience Coordinator if a delay occurs during pick up/drop off

Qualifications/Requirements – Pickup and Delivery Specialist:

·         Energetic, friendly, and courteous with excellent customer service skills

·         Must have great customer service skills and a neat, clean appearance

·         Experience is a plus, but not required

·         Valid driver's license and good driving record

·         Excellent verbal and written communication skills

·         Willingness to learn new things and embrace challenges

·         Must be authorized to work in the U.S. without sponsorship and be a current resident.

·         Must pass pre-employment testing including background checks, MVR, and drug screening.

About Us:

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.