Assistant Service Manager
1 week ago
Assistant Service Manager
Stoneham Ford is seeking an individual to assist the Service Manager with daily duties. As an assistant service manager, you will play a pivotal role in our organization, overseeing the service department, customer interactions, reports, and repairs. Leading by example and routinely training with the Service Advisors and Service Manager will be needed. Stoneham Ford has been family owned and operated since 1927 and the Largest volume ford dealer in New England. Our shop does over 25,000 Repair orders per year. We are invested in giving our team the tools they need to grow and thrive in the automotive industry. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Stoneham Ford is absolutely critical to its success.
Responsibilities
Assist service manager with administrative duties, oversight, customer service and management of the daily operations of the service department
Assisting Service Customers at service desk with professionalism and a focus on exceeding client expectations to ensure customer satisfaction.
Consistently perform above region CSI average
Collaborate with team to streamline repairs and improve service efficiency.
Collaborate with other departments to resolve customer issues.
Assist in Training, mentoring, and development service department staff.
Experience/Qualifications
CDK Experience
At least 3 years previous dealership service advisor experience.
Successful track record with service experience.
Valid Driver's License
Exceptional leadership and communication skills.
Strong problem-solving abilities and a results-driven mindset.
Basic Technical automotive repair and maintenance knowledge
Excellent customer service skills and ability to build rapport with customers
Benefits:
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
AC Shop
HOURS ARE MONDAY – FRIDAY 7:30AM – 5:30PM AND 1 SATURDAY FROM 8AM-12PM EVERY 3-4 WEEKS
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