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Trainer

4 months ago

Austin, United States Texas Lottery Commission Full time

**About the Texas Lottery Commission**

**Our Mission Statement**:The Texas Lottery is committed to generating revenue for the State of Texas through the responsible management and sale of entertaining lottery products. The Texas Lottery will incorporate the highest standard of security, integrity, and responsible gaming principles, set and achieve challenging goals, provide quality customer service and utilize a team approach.

**Texas Lottery Commission is a great place to work**

Our headquarters is located on the new Texas Capital Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas. We have multiple field offices across the state. We provide free parking for all our employees.

We offer competitive compensation, including an upcoming 5% salary increase for all employees which will take effect September 1, 2024; merit increases for outstanding performance; longevity payments after two years; opportunities for hybrid work from home for qualifying positions; generous paid leave; health insurance; dental and vision insurance; numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 and a cash balance pension for employees entering state service after September 1, 2022.

**Job Summary**:
**Qualifications**:

- Graduation from an accredited four-year college or university is required. (Experience in developing and conducting training programs, education, customer service, or administrative support, in excess of the required three years, may substitute for college on a year-for-year basis.)
- Three years experience in developing and conducting training programs, education, customer service, or administrative support is required.
- Experience with Microsoft Word, Excel, PowerPoint, Outlook, databases, and systems is required.

Willingness to work irregular hours including evenings, weekends, and holidays as required.
- Experience in preparing training materials (curriculums, presentations, and guides or manuals) is preferred.
- Experience preparing reports, forms, and/or online publications is preferred.
- Experience managing multiple projects is strongly preferred.

**Knowledge, Skills, and Abilities**:

- Knowledge of the Bingo Enabling Act and Charitable Bingo Administrative Rules and/or Texas Tax Code.
- Knowledge of training procedures and techniques; adult education principles, practices, and techniques; group process, group dynamics, and interpersonal relations; instructional design and/or curriculum development; and program areas to be presented.
- Skill in the use of a personal computer with knowledge in the use of Microsoft Word, Excel, and PowerPoint for Windows software packages as well as skill in the use of standard office equipment such as copiers and printers.
- Ability to assess training needs; formulate learning objectives; and create and evaluate training objectives, requirements, and effectiveness of delivery.
- Ability to respond to public inquiries in a timely manner.
- Ability to interpret rules, regulations, policies, and procedures.
- Ability to implement new systems and procedures and evaluate their effectiveness.
- Ability to be flexible to learn new software and systems.
- Ability to handle multiple tasks and meet demanding deadlines.
- Ability to prepare training courses and materials.
- Ability to communicate effectively both orally and in writing.
- Ability to communicate on a professional level with the public, supervisor, and co-workers.
- Ability to work independently and within a team environment.
- Ability to perform assignments effectively and efficiently in accordance with procedures, guidelines, and instructions.
- May be required to complete division or Commission training to enhance job-related skills.

**Physical and Mental Requirements**:

- Ability to sit or stand for extended periods of time.
- Ability to operate standard office equipment and computer software.
- Ability to handle multiple tasks and work well under pressure of deadlines.

**Essential Job Functions**:

- Evaluates and analyzes training needs for Bingo licensees.
- Researches, reviews, and updates training programs and recommends modifications as appropriate.
- Coordinates review among different departments/sections and divisions.
- Develops and updates bingo forms.
- Develops and updates Education procedures and administrative procedures.
- Assists in developing and maintaining the CBOD system and website.
- Provides recommendations to help with system modifications and improve system and website functions.
- Performs system testing.
- Trains division staff and licensees in utilizing the system and website.
- Coordinates website changes and updates.
- Coordinates and updates Frequently Asked Questions (FAQ) on the website.
- Maintains electronic communication files and work in accordance with division’s policy and record retention requirements.
- Prepares Education performance measures and