Patient Relations Representative

3 weeks ago

Mineola, United States NYU Langone Health Full time

**NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, and interact with us on _LinkedIn_, _Glassdoor_, _Indeed_, _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Patient Relations Representative - Mineola.

**Responsibilities**:

- Performs other duties as assigned
- Greet patients and families and creates a courteous and professional patient centered environment.
- Investigates hospital complaints and grievances according to hospital policy and escalates to appropriate areas/departments. Triages and escalates high profile complaints and effectively communicates. De-escalate patient andor family concerns via phone or in person. Follows Patient Relations process and promptly responds to patient and family concerns. Initiates appropriate service recovery methods to resolve concerns.
- Responsible for timely documentation, entering data into grievance and complaint database.
- Conducts daily proactive new admission patient/family rounds on units.
- Serves as a resource for information concerning patients rights, responsibilities and advance directives. Provides emotional support as needed to patients, visitors and families.
- Identifies cases that are potential quality or risk issues and makes appropriate and timely referrals to Quality and Risk Management.
- Works collaboratively with the healthcare team in clarifying issues and promoting prompt and caring resolution of patient/family concerns.
- Anticipates the needs of the patient population served in relation to their age, culture, languages, deaf, hearing impaired, blind, visually impaired.

**Minimum Qualifications**:
To qualify you must have a Bachelor's Degree or equivalent. 3 - 5 years Healthcare or customer service related experience OR a suitable combination of experience and education. Excellent communication (both oral and written), organizational, time management skills. Strong interpersonal and customer service skills. Ability to handle conflict and de-escalate situations. Knowledge of Microsoft Office especially Excel.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $92,710.42 - $93,704.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

  • Territory Brand Representative

    1 month ago

    Mineola, United States Jp Impact Group Inc Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking an outgoing and energetic Territory Brand Representative to join our team! In this role, you will promote our products and services and act as the face of our brand. Your responsibilities will include being a spokesperson for...

  • Territory Brand Representative

    1 month ago

    Mineola, United States Jp Impact Group Inc Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementTraining & developmentBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking an outgoing and energetic Territory Brand Representative to join our team! In this role, you will promote our products and services and act as...

  • Billing Representative

    5 days ago

    Mineola, United States Veritext Full time

    Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere! Overview: As a Billing Representative, you will respond to all billing-related questions, support our internal teams with...

  • Billing Representative

    4 days ago

    Mineola, United States VERITEXT LLC Full time

    Job DescriptionJob DescriptionVeritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!Overview:As a Billing Representative, you will respond to all billing-related questions, support...

  • Billing Representative

    3 days ago

    Mineola, United States Veritext Full time

    Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere! Overview: As a Part-Time Billing Representative, you will respond to all billing-related questions, support our internal...

  • Outside Sales Representative

    5 days ago

    Mineola, United States Higginbotham Brothers Full time

    Higginbotham Brothers dates to 1881, when the company opened its first general store in Texas. Today, Higginbotham Brothers supplies professional builders, remodelers and do-it-yourselfers with lumber and a deep catalog of specialty building products, including hardware, windows, doors, plumbing materials and interior/exterior paint, from its 40 locations...

  • Bilingual Sales Representative

    3 weeks ago

    Mineola, United States State Farm Insurance Jim Paterson Agency Full time

    Job DescriptionJob Description Jim Paterson - State Farm Agency, located in Mineola, NY has an immediate opening for a Bilingual (Portuguese/English) Account Manager. Insurance experience is not required as we will train the right person with the right personality and skill set! We seek an energetic professional interested in helping our business grow...

  • Concierge, Evening Shift

    4 weeks ago

    Mineola, United States NYU Langone Health Full time

    **NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient...

  • Faculty Group Practice Office Supervisor

    1 month ago

    Mineola, United States NYU Langone Health Full time

    **NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient...

  • Standardized Patient, Per Diem

    4 weeks ago

    Mineola, United States NYU Langone Health Full time

    **NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient...

  • Office Assistant

    1 month ago

    Mineola, United States NYU Langone Health Full time

    **NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient...

  • Entry Level Sales Representatives

    2 weeks ago

    Mineola, United States Prestige Full time

    Job DescriptionJob DescriptionOur expanding promotional marketing firm is seeking extroverted individuals to market products and services for our esteemed clients.We are offering training in the following areas:Direct MarketingPromotionsAdvertisingSalesCustomer RelationsWe believe in cross training to provide a comprehensive understanding of our marketing...

  • Entry Level Sales Representatives

    1 week ago

    Mineola, United States Prestige Full time

    Job DescriptionJob DescriptionOur expanding promotional marketing firm is seeking extroverted individuals to market products and services for our esteemed clients.We are offering training in the following areas:Direct MarketingPromotionsAdvertisingSalesCustomer RelationsWe believe in cross training to provide a comprehensive understanding of our marketing...

  • Entry Level Sales Representatives

    1 day ago

    Mineola, United States Prestige Full time

    Job DescriptionJob DescriptionOur expanding promotional marketing firm is seeking extroverted individuals to market products and services for our esteemed clients.We are offering training in the following areas:Direct MarketingPromotionsAdvertisingSalesCustomer RelationsWe believe in cross training to provide a comprehensive understanding of our marketing...

  • Customer Service Representative

    2 hours ago

    Mineola, United States ABC Parts International, Inc. Full time

    **Company ABC Parts International, Inc.is a distributor of aftermarket automotive body parts in the New York and Connecticut area. Our product line includes hoods, fenders, bumpers, OEM replacement lights, grilles, radiators, condensers, and more. We take pride in providing our customers with superior service of a wide range of automotive parts in the...

  • Provider Network Coordinator

    2 weeks ago

    Mineola, Texas, United States Upward Health Full time

    Provider Network Coordinator Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as long delays due to scheduling. We see...

  • Associate, Registration

    1 week ago

    Mineola, United States NYU Langone Health Full time

    **NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient...

  • Social Worker I

    2 days ago

    Mineola, United States NYU Langone Health Full time

    **NYU Langone Hospital-Long Island** is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient...

  • Social Worker Per Diem LMSWLCSW Dialysis Garden CityMineola

    5 days ago

    Mineola, Texas, United States NYU Winthrop Full time

    NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and...

  • RN - Med Surg

    5 days ago

    Mineola, United States Fresenius Medical Care Full time

    RNPURPOSE AND SCOPE: The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provision and coordination of clinically competent care including assessment, planning, intervention and evaluation for an assigned group of patients. This...